I stayed here at the end of January 2013 on a business trip, arriving rather late. I am used to quite a bit when it comes to rooms (travel well over 150 nights per year, around the world), but this room/night has actually prompted my first review and complaint.
Thanks to my status, I was cheerfully given an upgrade to a "suite" on the third floor (323 I believe) - nice sized bed, little kitchenette sitting area with fridge, microwave, etc. Decent sized bathroom. First thing noticeable was the smell. I'm thinking staff hadn't opened a window or aired the room in a few weeks. Given the amount of dust I stirred up entering, this is probably an accurate assumption.
The carpet was clearly old - stained in many spots and worn down to the fibres (and enough holes). The inside of the fridge was yellowing, the glasses in the cupboard (wait for it) weren't properly rinsed. I would put the age of everything in there at having started its life in the 80s if I'm being generous.
The cupboard doors themselves were broken, half of them were missing the bottom hinges, so they just sagged down. It gets better, though - inside the cupboards on the top shelves was a little surprise - they were full of mouse feces; little pellets everywhere. Another reason to make a wide berth around any dishes and cups in there. Thankfully there were paper cups in plastic wrapping.
The bed was nice and big, but the bedsheets had several tears in them. The bed looked clean, but given the rest of the room, I didn't exactly trust it.
Further difficulties: the phone wasn't functional, the curtain (light blocking one) had holes/tears in it and the couch was stained and very dusty.
The experience was one of a handful of hotel rooms I've been in, where I wouldn't take off my shoes, and slept on the bed fully clothed.
I didn't ask for another room, mainly because it was already extremely late (actually early) and I only had 4 1/2 hours to sleep anyway. That and I didn't believe they would have a much better room within a decent amount of time anyway.
As far as location goes; it's not the best, there isn't too much around other than a bar attached to another hotel across the street. But it's close to the airport and has a shuttle service, and the room rates were decent around $100.
On the positive side, the bathroom wasn't too bad compared to the rest of the room, very minor issues with mold (but that happens in most hotels), the towels were clean; soaps and shampoo, etc nicely packaged. Staff was quite friendly at check-in and check-out; the shuttle driver was very nice.
However, I clearly would NOT recommend this hotel until some serious renovations are done. At least to the "suite" I was in...
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites by Carlson San Jose International Airport. We are conveniently located 1.8 miles from the airport with easy access to major highways. Complimentary airport shuttle service available. Here for a convention? The light rail transit system is only two blocks away, which provides easy access to downtown San Jose, the San Jose McEnery Convention Center, and the Santa Clara Convention Center. Our hotel is perfect for the corporate and leisure traveler, offering renovated rooms and exceptional service. Here on business? We are in the heart of Silicon Valley, surrounded by several distinguished companies such as Siemens, Agilent Technologies, and Intel. We are just minutes away from the brand new eBay, Inc. facilities. If you're looking for a getaway, our hotel offers discount tickets to the world famous Winchester Mystery House. We are a short drive away from Paramount's Great America, and located just 30 miles from Santa Cruz Boardwalk and beaches. Whether it's relaxing in our pool and spa, an invigorating work out in our fitness center, winding down with a latest release pay-per-view movie, or working from your room with our high-speed Internet access, you are sure to enjoy your visit to Country Inn & Suites by Carlson San Jose International Airport. ... more less
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- Also Known As:
- Holiday Inn Express San Jose International Arpt Hotel San Jose
- Holiday Inn San Jose
- San Jose Holiday Inn