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“Nice Hotel with great staff...”

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Country Inn & Suites by Carlson San Jose International Arpt
Ranked #17 of 75 Hotels in San Jose
GreenLeadersBronze level
Santa Barbara, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice Hotel with great staff...”
Reviewed June 15, 2012

I was happy with staying at this hotel....stayed for 12 days on business. Warm greeting from the start and that continued each and every day. Front desk staff were always ready to help and for business they were awesome. Made copies I needed, received and sent faxes numerous times..for business purposes this was a plus. The room was nice, clean and comfortable. Recently updated with some renovation still ongoing in the hallways. Breakfast was ok, nothing great but a few hot items available as well as the standard breakfast items for a hotel. The grounds were pretty clean but could use a little attention on a regular basis...dirty tables that stayed dirty for a few days. Location was good for getting around, area is not the best at night but still felt safe on the hotel property. Overall, it was a nice stay and I really appreciated the friendly helpfull front desk staff.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank amtkmech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Watsonville, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2012

I am very pleased with my stay.... the staff are friendly and fast ... I was able to go to my room in no time... you feel comfortable and at home ... Definitely, I will stay again in this hotel...

  • Stayed May 2012, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Watsonilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
287 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed May 8, 2012

Normally I choose a chain like Hampton or Homewood Suites, but because of location stayed here for two nights while in the San Jose area for business. The price point, especially for this area, is incredibly good. Overall, I was pleasantly surprised at the quality of my stay. A few years back I stayed in the Holiday Inn Express closer to town and found this one to be much better. For one thing, the rooms are interior access. Also, mine was almost like a small suite, with sitting area, ample plug points,fridge,and microwave. The internet worked well. The bed wasn't quite up to say, a Hampton, but was good enough. Breakfast is in a very nice interior great room with some outdoor seating and for me was ample - juice, cereal, bananas, and yogurt, with a particularly attractive dairy case which included skim milk. The staff were unusually friendly and attentive. Parking is ample with various keyed access points to the building. It is likely I will be in the area in the future and will be booking here again, probably the best recommendation.

Room Tip: Third floor is very quiet and easy to get to,
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAXers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
293 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
Reviewed April 15, 2012

Mixed emotions with this hotel. Building is older but room furnishings have been recently updated. Walls are thin, and refrigerator was extremely noisy. Clean and staff was friendly. Real downside is that the area is a bit sketchy. The HIX in Santa Clara is a better choice if you are looking for a Priority Club property in the area.

  • Stayed April 2012, traveled with family
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Helpful?
2 Thank KAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal Beach, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 25, 2012

Did not realize his hotel was under construction or would not have stayed here. I don't do elevators and had to use stars to 3rd floor due to late arrival & were not able to get room on 1st floor even thought one was requested and guaranteed with credit card. Floors that are being renovated should be closed. Room was okay but not the location due to construction. Manager did refund some points but not nearly enough to cover the number of points required for this room.

Room Tip: Wait until renovation is complete.
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
Thank annmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Country Inn & Suites by Carlson San Jose International Arpt, responded to this review, April 26, 2012
Dear Mahjrh,

Thank you for your review of our hotel. I certainly apologize for the inconveniences you experienced with the room location.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culver City CA
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 14, 2012

Have stayed at this Holiday Inn Express on two other occasions when in San Jose for fun and appreciate its basic and clean environment and helpful, friendly staff. They provide a complimentary breakfast which is much better than most places, with both cold and hot foods. Yum on the biscuits and gravy. One thing I would recommend to the hotel is the option of not having new towels every day, since I felt that it was unnecessary and waste of resources to change the towels every day.

  • Stayed March 2012, traveled solo
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Helpful?
Thank mxm13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Alberni, Canada
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed February 24, 2012

Very close to the airport with shuttle every fifteen minutes. Breakfast included does not mean a bun and coffe continental style, rather a full course one with eggs, sausage and of course, rice and beans!

  • Stayed February 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RosemaryRonalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson San Jose International Arpt

Property: Country Inn & Suites by Carlson San Jose International Arpt
Address: 1350 N 4th St, San Jose, CA 95112-4713 (Formerly Holiday Inn Express San Jose International Arpt)
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites by Carlson San Jose International Arpt 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites by Carlson San Jose International Airport. We are conveniently located 1.8 miles from the airport with easy access to major highways. Complimentary airport shuttle service available. Here for a convention? The light rail transit system is only two blocks away, which provides easy access to downtown San Jose, the San Jose McEnery Convention Center, and the Santa Clara Convention Center. Our hotel is perfect for the corporate and leisure traveler, offering renovated rooms and exceptional service. Here on business? We are in the heart of Silicon Valley, surrounded by several distinguished companies such as Siemens, Agilent Technologies, and Intel. We are just minutes away from the brand new eBay, Inc. facilities. If you're looking for a getaway, our hotel offers discount tickets to the world famous Winchester Mystery House. We are a short drive away from Paramount's Great America, and located just 30 miles from Santa Cruz Boardwalk and beaches. Whether it's relaxing in our pool and spa, an invigorating work out in our fitness center, winding down with a latest release pay-per-view movie, or working from your room with our high-speed Internet access, you are sure to enjoy your visit to Country Inn & Suites by Carlson San Jose International Airport. ... more   less 
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Also Known As:
Holiday Inn Express San Jose International Arpt Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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