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“Convenient hotel in San Jose”
Review of Hilton San Jose

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Hilton San Jose
Ranked #10 of 75 Hotels in San Jose
San Diego, California
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Convenient hotel in San Jose”
Reviewed December 11, 2013

Every aspect of this hotel was very good except the hotel's handling of a credit card problem that was actually not my problem. A blanket email was sent threatening cancellation due to credit card problems, so the hotel obviously had mismanaged something and couldn't figure out where the problem was.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank alysonsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, December 13, 2013
Hello,

Thank you for taking the time to write a review of the Hilton San Jose. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely,
Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Seattle
Level 2 Contributor
7 reviews
4 hotel reviews
Reviewed December 7, 2013

For a convention-center hotel, there some things to like. The front-desk help and valet attendants were great. The coffee was superb: strong and rich. And the location in terms of the airport and highways are a plus. That said, I was surprised that this Hilton didn't live up to my expectations for the price. Compared to other hotels in the area, such as the Marriott, it is in need of a makeover that could include: a much better and larger on-site restaurant; room furnishings that are functional rather than at attempt at being fashionable; an enclosed business office; and a sundry area larger than that of a Hilton Garden Inn and more like a standalone gift shop. Also, while the breakfast quality is fine, timeliness can be an issue: during my second morning in the restaurant/bar the kitchen staff ran 20 minutes behind because of the morning rush.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank EmeraldCityTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, December 10, 2013
Hi,

Thank you for taking the time to write a review of the Hilton San Jose. I’m very sorry to hear that we didn't meet all your expectations. We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and we hope to see you again in the future.

Best Regards,

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California, Usa
Level 5 Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 4, 2013

We stayed two nights at the Hilton over the Thanksgiving weekend. The staff was very gracious and went out of their way to attend to our needs. The room was clean and modern with a comfortable king bed and a great view of Downtown San Jose. The only issue with the room we had was that the shower never got hot. The water was luke warm at best. The breakfast buffet was adequate and included bacon, sausage, french toast along with cold options and juice, but the lines were pretty long. The location is very convenient, adjacent to the convention center and within blocks of several museums, restaurants, etc. Self-parking in the underground garage is $22 a night, so be sure to add that into your budget.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, December 6, 2013
Hello Tammy,

Thank you for taking the time to write a review. We're glad that you had a great stay at the Hilton San Jose. We look forward to seeing you again in the future.

Sincerely,

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 2, 2013

Though I like the modern design and the convenient location of this hotel (adjacent to the convention center and streetcar stop; near the Tech Museum, theaters and the Guadalupe River Trail), our stay her was otherwise 4 days of frustration. The breakfast buffet had the exact same food (french toast) all 4 days. The parking garage was usually full, or only had compact spots available that were way too small for a medium-sized SUV to fit into; we were told to go park at the Marriott instead. The key reader on our door didn't work properly (we would have to insert the key card a dozen times before it would unlock), but the staff sent to help just told my wife she was doing it wrong (even though it didn't work for me either) and that there was nothing wrong with the card or the lock. I think other families must have companied too, because when we checked out, the person at the front desk didn't even ask how our stay was.

Stayed November 2013, traveled with family
Helpful?
Thank lahapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, December 6, 2013
Hi,

Thank you for taking the time to write a review of the Hilton San Jose. I’m very sorry to hear that we didn't meet all your expectations. We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and we hope to see you again in the future.

Best Regards,

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 29, 2013

What wonderful group of people. It seemed like everyone loved their work and really wanted to see that I had a great experience. I was amazed at how much they all went out of their way to make sure my stay was great. I can't remember a better hotel experience.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank sasteele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, December 2, 2013
Hello,

Thank you for taking the time to write a review. We're glad that you had a great stay at the Hilton San Jose. We look forward to seeing you again in the future.

Sincerely,

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, United States
1 review
Reviewed November 29, 2013

Our stay was nice, our room wasn't as clean as I would like.. the bathroom was not very clean at all, the mirror was FILTHY!!!!! but over all it was a nice Hotel. We have stayed here before, and most likely will stay here again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, December 2, 2013
Hi John,,

Thank you for taking the time to write a review of the Hilton San Jose. I’m very sorry to hear that we didn't meet all your expectations. We will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and we look forward to seeing you again in the future.

Best Regards,

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 6 Contributor
101 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 21, 2013

The Hilton San Jose is a very good place to stay if you have business in downtown San Jose or at the Convention Center. The staff is very efficient, responsive and friendly. The public areas and rooms are clean. As for food - I only had room service and lunch during a conference both of which were fine.

As for the room, I first must say that I was upgraded to a "suite" because I am an HHonors member (and, I think, because I was only staying 1 night). The room was modern, fitting with the rest of the hotel. The bed was comfortable. I intentionally put "suite" in quotes, however, because it was a different kind of suite than you might expect. As you entered the room, it was a very large bedroom with a small wet bar and lots of space. On the opposite wall were 2 French doors which I thought was odd. Well, when you go through them you realize this is what makes it a suite - they open into what is essentially a conference room with large windows overlooking downtown San Jose. Then you notice that the bed (which, as I said, was comfortable) was actually a murphy bed - ie, it could fold into the large piece of furniture it is in the middle of. The bathroom was also very large. This type of room really seemed more suited for holding small meetings in and you would be able to fold your bed down and spend the night. All very nice but different.

Good 1 night stay for a conference.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrpeanut3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Manager at Hilton San Jose, responded to this review, November 25, 2013
Hello,

Thank you for taking the time to write a review. We're glad that you had a great stay at the Hilton San Jose. We look forward to seeing you again in the future on your next business trip and we hope that next you will have more time to enjoy our facilities.

Sincerely,

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton San Jose

Property: Hilton San Jose
Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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