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“A Nice place to stay in the downtown” 4 of 5 stars
Review of Hilton San Jose

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Hilton San Jose
Ranked #13 of 74 Hotels in San Jose
Noida, India
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A Nice place to stay in the downtown”
4 of 5 stars Reviewed December 7, 2012

This is my second stay in Hilton and I find it very business like. Rooms are good with a nice view but decor is very average. The staff is very helpful and courteous. I have been to the executive lounge but they have very limited veg options.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PSC69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, December 10, 2012
Hello,

Thank you for taking the time to write a revew of your stay. We recognize that everyone is so busy these days but we truly appreciate the opportunity to see our hotel through our guests' experiences!

Thank you sincerely for your business and your comments, as they only help us to stay sharp and attuned to the feelings of our valued guests.

Sincerely,
Catherine H.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
Foresthill, California
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 26, 2012

We stayed 4 nights at the SJ Hilton and must say that their bed and pillows are just like at home!

The only thing I personally don't care about is their decor...very contemporary which is not MY style!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, December 10, 2012
Dear Vanessa,

Thank you for taking the time to write a review about our hotel. We recognize that everyone is so busy these days but we truly appreciate the opportunity to see our hotel through our guests' experiences! We're glad that part of our hotel made you feel at home. We strive to make our hotel a home away from home for our guests.

Thank you sincerely for your business and your comments, as they only help us to stay sharp and attuned to the feelings of our valued guests.

Sincerely,
Catherine H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Level Contributor
61 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed November 20, 2012

The staff was really wonderful and my room had a lot of space, but it just felt old to me. It wasn't due to the furniture because the hotel had modern furniture. Maybe it was the light colored walls throughout. I do recall walking down the hallway to my room and thinking to myself that this felt like an older hotel.

The location was really good. Many places within walking distance.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Ravens67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, December 10, 2012
Hello,

Thank you for taking the time to write a revew of your stay. We recognize that everyone is so busy these days but we truly appreciate the opportunity to see our hotel through our guests' experiences!

Thank you sincerely for your business and your comments, as they only help us to stay sharp and attuned to the feelings of our valued guests.

Sincerely,
Catherine H.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 16, 2012

Recently held a corporate 2 day meeting here for 80 people and everything flowed really well. Worth a mention are the staff who were super helpful, polite and a pleasure to do business with.

I was very fortunate to have a room upgrade and not sure I have ever stayed in such a huge suite, it was absolutely fantastic.

The hotel won't win awards as a looker but it served my purposes well and was in a central location.

Would happily return.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sjj127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, November 19, 2012
Hello,

Thank you very much for taking the time to write a review about your stay. We are thrilled that you enjoyed your stay with us. We are very proud of our team and we strive to provide excellent customer service.

We look forward to hosting your stay again in the future!

Sincerely,
Catherine H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stay at the Hilton San Jose frequently for business. The staff is great and rooms are very nice. I would most definitely recommend this hotel for others. I only wish they had a better dinner place right in the hotel; however, I typically go over to the Marriott's Arcadia restaurant for a good meal. (or Scott's seafood)

I also use they gym there frequently. It has a great set of free weights, machines and excersie bikes/treadmills. I haven't used the lap pool before, but it looks sufficient. The hotel is also in walking distance to everything you need to access within San Jose.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dogger872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, November 19, 2012
Hello,

We are thrilled that the Hilton San Jose is your "go to" hotel. We strive to provide excellent customer service. We are very happy to have you as one of our regular guests.

We will discuss with our restaurant team on how we can improve our dinner.

On behalf of our team, we thank you and look forward to hosting your stay again with us in the future.

Sincerely,
Catherine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Level Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 9, 2012

Stayed here for a conference at the San Jose Convention Center. It's a perfect location for that, and not a bad location for anything in downtown San Jose.
First good stuff: Location, nice work area in the room with lots of plugs and proper height for working on a computer, comfortable bed, quiet (except for a little plane noise - the hotel is in the flight pattern for SJC airport).
Bad stuff: Horrible lighting in the room. The lamp on the desk had two, mostly bare, CFL bulbs with the color temperature of industrial lighting. In fact all the lighting in the room were those same awful bulbs. The bathroom was worse - the light was behind the mirror. The TV didn't work when I got there, but that was fixed. Still the channels were junk and no HD. (how can a $99 Fairfield have great HD channels and a $300 Hilton have none?). It also seemed the AC wouldn't cool the room enough. The Breakfast buffet was $20+ (I ate a $10 egg&cheese bagle off the menu that was fair). We should have walked down the street.
Food: We ate at Original Joes down the street. It's lost some of its charm, but the food was still good.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TN-Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, November 15, 2012
Hello,

Thank you for your review of your stay with us. We are very glad our guest rooms were what you needed to be productive during your work trip but regret that the lighting was unsatisfactory. We are embarking on a program to replace lighting throughout and HD is coming along with increase in channel selection by mid December. We appreciate your review and hope you will consider staying with us again in the future.

Sincerely,
Catherine Hendricks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed here because we had tickets to see Barbra Streisand at the HP Pavilion and the hotel was walking distance. I had called to ask for early check-in and they said they would try. We arrived at 12:30 and our room was ready! The desk person was friendly and efficient. The room was excellent - quite large, bright, and very clean! The bed was comfortable. The bathroom was light and modern with new faucets and a powerful shower. Although we weren't there on business, the hotel had all the necessities for a business traveler, including a large desk, comfortable chair, and wi-fi. All the staff was helpful and friendly. Parking was convenient. The restaurant was also excellent with great staff and food. I wish we could have spent another night. My compliments to Hilton management for an excellent experience.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Eaglator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review, November 8, 2012
Hello,

Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay with us and that you enjoyed the show.

We hope to see you again in the future!

Sincerely,
Catherine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton San Jose

Property: Hilton San Jose
Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton

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