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“beautiful view”
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #8 of 75 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed June 17, 2014

I had a great view of downtown San Jose. It was within walking distance of the museum and a lot of restaurants. A little pricey for my tastes but the room was nice. They even had a live band play in the lounge late at night.

  • Stayed: June 2014, traveled with friends
    • Location
    • Cleanliness
Review collected in partnership with Fairmont Hotels & Resorts
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded July 16, 2014

Dear Mark,

Thank you for posting your review. We are glad to hear you enjoyed the view of our city and the nightly entertainment in the Lobby Lounge. We look forward to hosting you againwhen you’re in town!

Sincerely,

Daniel B
Customer Service Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,532 - 1,538 of 2,417 reviews

Reviewed June 17, 2014

Great hotel for the road worriors, very comfortable, all amenities needed without leaving the hotel and relaxing place to stay. Room service was quick and reasonable and good selections. We drove from Seattle to San Diego and it was a most pleasant place to spend our relaxing time.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
1  Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded July 16, 2014

Dear George,

Thank you for your review! We are proud to have provided you great service on your long drive down the coast. If your travels ever bring you back to Silicon Valley, we'll hope to see you again.

Sincerely,
Daniel B
Customer Service Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Proximate to most of what I need when I am in San Jose, clean, courteous staff, my only beef is price. Cheaper options with similar amenities can be had (De Anza for instance) but still I look forward to my stay at the Farimont.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank DavidWA2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded June 17, 2014

Hello,
Thank you for your kind review. We recognize that there are many options for accommodations in downtown San Jose and we are pleased that you chose to spend your trip with us.
We really appreciate your review. Thanks again for sharing your experience with everyone on TripAdvisor and we can't wait to welcome you back.
Sincerely,
David H
Customer Service Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Excellent hotel walking distance to SAP arena and other eateries. Try the speakeasy around the corner.
The also offer hi tea something to experience. You can probably park for cheaper in the parking lot next door....the valet will tell you.

  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded July 11, 2014

Dear Cheryl,

Thank you much for your stay and positive review! We are pleased our guests get to enjoy so many great places that are within walking distance from the hotel, whether it's a concert, sporting event, or dining out. We offer valet parking as we feel it provides our guest better service. Any costs associated do provide underground parking, as well as in-and-out privileges and keeping your car until 6 PM the day you check out free of charge. Just some help if you choose to park with us during a future stay. We hope to see you again soon!

Sincerely,
Daniel B.
Customer Service Representative

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Reviewed June 16, 2014

good prize, excellent location, friendly staff.
hotel lobby has great music and great ambiance,
valet service is a plus.
parking charge a little high, 26 dollars per day and a small charge each time you move your car out of garage

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded July 11, 2014

Hello Mary,

Thank you for staying with us and writing this glowing review! We strive to excel in all aspects of our guest experience. I'm happy you thought the service and environment were great. Our current policy in regards to our valet parking is being able to move in and out of the garage free of charge. Please reach out to us if you get the opportunity to stay with us again and we will make sure to correct any issue.

Sincerely,
Daniel B.
Customer Service Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Okay, so there are times you just need to get away and not connect and this was one of those weekends. So we were looking for a nice place to get away that is close to home. Ideally, I wanted a beach weekend, but apparently, there really aren't any reasonably priced hotels along warm beaches up in NorCal (note that we tend to have fog in June and the beaches are colder than we'd like). So we ended up at the Fairmont in San Jose. We got a great rate through our AAA discount and also got some resort credits.

Now again, what was the purpose of the trip.. well it was to sit by the pool and to disconnect.... and for the most part, I got that.

The pool is small, but was clean. If you show up early, it's not crowded. But around 2:00 the pool got packed. Most people were respectful, but there were a few "college" aged guys that thought throwing a football across the pool was acceptable behavior, but the server took his ball and called security where he was escorted out.

The nachos were interesting and good, but again, once it got crowded, there were people waiting over an hour for their food. The drinks were weak, but that's to be expected.

As for the room, I LOVE having a separate shower and the tub was deep enough to enjoy. Overall, the staff was courteous and friendly, but I wouldn't say overly helpful.

So things that need work:
1. We did ask for foam pillows and they didn't have them in our room. We had to request them again.
2. The air conditioner in the room was not good. With then evening sun hitting the room, it became quite warm and didn't cool down for a long time. We requested a fan, but they didn't have one.
3. There wasn't enough power plugs by the bedside. In this day and age of connectivity, you definitely need more power outlets by the bedside to charge phones, and pads.
4. They had asked and we said we'd like a local paper in the morning. Then no paper showed up. Not sure why you'd ask if you aren't going to deliver.
5. So the bathroom needed some maintenance. The grout around the toilet was that pink, pre-mildew shade. Also, there was only one bathrobe for two people. And finally the mirror was horribly water damaged in the bottom of the frame. Oh also, the conditioner and shampoo were not to my liking.

Room Tip: We got a room in the "newer" tower, so the rooms were slightly more updated, but they do f...
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded June 17, 2014

Hello A W,
Thank you for sharing your recent experience at the hotel. I'm sorry to hear that you were not satisfied with our service and amenities. We would welcome the opportunity to speak with you directly. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com .
Thank you again for commenting on your stay and we hope to hear from you shortly.
Sincerely,
David H
Customer Service Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014 via mobile

Have been staying here once or twice a year for a long time. Used to be great, but not recently. Specifically, maintenance has slipped (lights not working, sinks clogged), service slow, and the package receiving service is a disaster (only 8-5, no delivery to room, and have to wait 20 minutes for them to retrieve packages). Bar still a fun place to hang out, with live music.
Too bad, used to be really good.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded June 17, 2014

Hello,
Thank you for your feedback. While I am pleased to hear you enjoyed our Lobby Lounge. I'm sorry to hear that you were not satisfied with our service and maintenance. I have shared your comments with our Director of Operation in order to facilitate further review. Thank you again for writing the review on Tripadvisor.
Sincerely,
David H
Customer Service Representative

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont San Jose

Address: 170 S Market St, San Jose, CA 95113-2360
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range: $200 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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