I frequent San Jose for business, and this was my second time staying at this hotel. I know I will get some generic auto-response from hotel management, but it is what it is and I'll go ahead and list my suggestions anyway. As usual, I do my reviews by category.
Check-in: Simple, quick, and the women helping me was very friendly.
Room- Clean, but furniture could use some updating as there was some noticeable wear and tear on the chair, bathroom, and lamp shades. Beds are comfy!
Ridiculous Fees- There's an extra fee for everything. Ordering room service? Mysterious 22% fee added on to the bill which does not include the tip. Dare to take anything from the mini-bar? 18% "restocking" fee on top of the ridiculous price for beverage. I think it was around $12 for one of those mini 1.5 ounce bottles of booze that you can get for free on a Southwest flight. Want to eat one of the fun-sized snack boxes of pretzels or cheese snacks located under the TV? $14. Yes. $14 for a 5 ounce mini box of pretzels. Do people even buy any of these? Oh, and parking was $26/day.
Staff- everyone was incredibly nice. Everyone from the room service/kitchen staff, valet, and front desk.They were definitely courteous, professional, and seemed to be always smiling, which makes me enjoy visiting this location.
Location- Downtown San Jose. Close to a ton of restaurants. I'm usually by myself on business so it's great to run down and grab something. It has a great European bakery attached to the adjacent tower, which can be accessed from the outside. I stayed in the tower both times. It really didn't make a difference to me and access to the outside seemed quicker than if you stayed in the main building.
All in all, it is a very nice hotel for the area. My next trip to San Jose will most likely be spent here again. I just wish they would tone down on the ridiculous fees. No, I will not spend $14 on cheese snacks. I don't care how much I love myself and think I deserve them.
- Official Description (provided by the hotel):
- Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more less
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- Also Known As:
- The Fairmont San Jose Hotel San Jose
- San Jose Fairmont