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“Four Star Hotel in Downtown San Jose”
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #7 of 75 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed April 16, 2014

Convenient downtown San Jose location with many restaurants and bars within walking distance. We stayed here to visit our son at SJSU only a few blocks away. The staff was very professional and the room was clean but a little dated. The parking is a little expensive but you do get in-out privileges.

  • Stayed: March 2014, traveled with family
    • Value
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Thank agsmith2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Customer Service Representative at Fairmont San Jose, responded to this reviewResponded April 24, 2014

Hello,
Thank you very much for your courteous words. We are very glad to hear that you enjoyed your experience staying with us during your family trip in San Jose.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
David H
Customer Service Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,487 - 1,493 of 2,290 reviews

Reviewed April 16, 2014

The rooms are clean and staff is very good. But please check the bathroom beofre you unpack. Check for shower pressure and temperature control. My bathroom had a broken hot water tap on the sink. lllll


  • Stayed: April 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Amit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded April 18, 2014

Hello,
Thank you for posting your review on TripAdvisor. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We would like to discuss your experience in further detail. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

Lots of room for improvement, expect much more for price.
Lots of room for improvement, expect much more for price.
Lots of room for improvement, expect much more for price.
Lots of room for improvement, expect much more for price.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded April 18, 2014

Hello,
Thank you for posting your review on TripAdvisor. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We would like to discuss your experience in further detail. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

I live in San Jose and seem to find myself at The Fairmont for my overnight birthday stays. Conveniently located, great staff, and good size rooms are what keep me coming back. Great value, experience and price.

  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Leah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded April 18, 2014

Hello,
Thank you for your great review and being a great advocate for our hotel. We are very glad to hear that you enjoyed your experience staying with us during your staycation and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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Reviewed April 14, 2014

Fairmont has always had a great reputation in both service and amenities for me. This stay was just ok. I much prefer the Whistler and Newport Beach locations. Although the staff was wonderful, the room was just ok (with regard to cleanliness.)

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Helena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded April 18, 2014

Hello,
Thank you for posting your review on TripAdvisor. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We would like to discuss your experience in further detail. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
Marshall Jones
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

I enjoyed my stay and the weather was perfect. On the second day there I became very sick with the stomach flu. The staff was so nice. Somehow the word got around and the staff checked on me. Wow, how nice. One of the housekeeping ladies brought me toast and water without me asking. Luckily, I recovered within a couple days. But I cannot say enough about how the staff tried to take care of me while I was sick and I didn't even ask for the help. After, I was able to enjoy the beautiful grounds and hotel. Fun times at the lobby restaurants too!

  • Stayed: February 2014, traveled on business
    • Value
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    • Cleanliness
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Thank DomenicaCresap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded April 18, 2014

Hello,
Thank you very much for sharing your touching story about our staff. At the Fairmont, we encourage our team members to “turning moments into memories for our guests”. We are glad to hear that you enjoyed your experience staying with us during your business trip in San Jose and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing

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Reviewed April 11, 2014

Our family trip to San Jose was very enjoyable. We took our large family for the weekend and we all had excellent time. The kids loved everything--especially the room service. Impeccable service throughout the hotel.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank anne151515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this reviewResponded April 18, 2014

Hello,
First, I would like to thank you for choosing to stay with us at The Fairmont San Jose! I know that you always have a choice between hotels and we are pleased that you have chosen ours.
Furthermore, we thank you for writing a wonderful review about us on Tripadvisor. See you soon!
Sincerely,
Marshall Jones
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113-2360
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range: $174 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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