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“Perfect for a stay in San Jose”
Review of Fairmont San Jose

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Fairmont San Jose
Ranked #6 of 75 Hotels in San Jose
GreenLeadersPlatinum level
Southlake, Texas
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Perfect for a stay in San Jose”
Reviewed March 29, 2014

I used to live in San Jose and come back to visit often. Most times I stay with friends but if I need a hotel, the Fairmont San Jose is my top choice. Conveniently located in Downtown San Jose, easy access off the freeway and the airport. Close to many museums, The Tech Museum, The Art Museum and the Children's discovery museum. Walking distance to many restaurants and an amazing bakery The Bijan Bakery right next door. Staff is courteous, professional and friendly. My room is always clean and if I'm lucky I get an upgrade! This past stay I had a view of the pool, which looked amazing with pool patio rooms available.

Valet parking is high, but expected in a city when square footage is at a premium.

I feel Fairmont lives up to it's name in San Jose.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lfolsom521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
Thank you for your great review and being a great advocate for our hotel!
We also appreciate you for recommending other travelers to visit all the fun attractions around downtown San Jose. We can't wait to welcome you back! See you soon!
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Atlanta, GA
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed March 27, 2014

I had a nice business trip here. I was given a room in the new building. I loved my room. It was quiet and very comfortable. The bed was awesome. The bathroom was large. It was perfect. There were good restaurants in walking distance and a nice bakery right outside, too. I also walked to the California Theatre (San Jose Opera). There were always cabs ready at the door, too. I had a great 'green omelet' for breakfast in their restaurant on my last day. So good! The one thing I will say is as a female traveling solo, this was not the safest neighborhood to walk around.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PondHopper23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
First, I would like to thank you for choosing to stay with us at The Fairmont San Jose! I know that you always have a choice between hotels and we are pleased that you have chosen ours.
Furthermore, we thank you for writing a wonderful review about us on Tripadvisor. We also really appreciate your feedbacks and give us the opportunity to improve.
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 25, 2014

This hotel was definitely 5 star quality, but it is rated 4 stars. I think it deserves 5 stars because of the quality of the rooms, the amenities and the live entertainment. It was great to see people--young and old--on the dance floor having a good time on a Friday night. You won't be disappointed with this hotel.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
Thank you for your great review and being a great advocate for our hotel. We are very glad to hear that you enjoyed your experience staying with us during your trip in San Jose and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
67 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 22, 2014 via mobile

Con's: Tiny shower with moldy grout (would prefer showerhead in the separate tub). No fridge ($20 charge if use minibar for own items, or they'll RENT you a separate one). Valet parking only for $26/day (recommend parking in public pay lot across the street); Charge for wifi (and no wired internet). Room door slams shut. Room had no view (3rd floor). Huge makeup bench doesn't fit under vanity (good for toe stubbing). Luggage carts for staff use only.

Pro's: Large room, nice decor, comfy bed & pillows, clean carpet, quiet AC, separate toilet room, in-room safe, nice pool & fitness room, friendly staff.

Stayed March 2014, traveled on business
Helpful?
1 Thank No2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
Thank you for posting your review on TripAdvisor. Reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We would like to discuss your experience in further detail. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
2 reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 20, 2014

We took our daughter to a concert in San Jose. Stayed at the Fairmont. Although I am not old enough to have lived in the days described by my great grand mother when I think of what she would tell me of the kindness of people, the elegance of dinner parties, and the joy of traveling and being greeted and taken care of by truly caring staff- the Fairmont reminded me of what those days would have been like. Our family truly enjoyed the entire experience. Will stay there again. Look forward to staying at their other hotel, The Plaza, in New York.

Green Features: They have a new BMW 750Li if you need a care. Makes me feel like home.
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
We are very glad to hear that you enjoyed your experience staying with us during your family trip in San Jose and we can't wait to welcome you back. Thank you very much for your kind words. We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
110 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 19, 2014

The hotel staffs were helpful and welcoming. Hotel is located at the heart of prosperous downtown San Jose not far from the airport, across the street from The Tech Museum of Innovation and San Jose Museum of Art. It is also surrounded by nice restaurants and elegant shops. Our room was quite spacious, perfectly comfortable and quiet. Added conveniences are a separate shower area in the bathroom, excellent outdoor swimming pool and spa. Hotel is well looked after and cleanliness left nothing to be desired. Inconveniences were lack of self parking and an over priced valet parking, an expensive in-room wi-fi and inflated price of the buffet breakfast for what was offered.

Room Tip: Our room was located on the 8th floor with view of the swimming pool.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boroushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
First, I would like to thank you for choosing to stay with us at The Fairmont San Jose! I know that you always have a choice between hotels and we are pleased that you have chosen ours.
Thank you for writing a review on Tripadvisor. For your future stay, if you sign up for the complimentary Fairmont President's Club, you will receive free Wi-Fi Internet in your guest room, as well as other perks.
We also really appreciate your feedbacks and give us the opportunity to improve. Thanks again for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 19, 2014

We were somewhat disappointed as we have stayed in other Fairmont Hotels. The service was somewhat lacking, for example you need to bring your own luggage to the basement when you pick up your car from Valet. They do give you a break on the valet parking if you are driving a hybrid vehicle, but don't forget to remind them on check-out at time of billing.

They don't allow you to use the business center for free, you need to pay an hourly rate. A room service $18 salad turned into a $28 due to taxes and a delivery charge and auto gratuity. I should have known better by the aggressive and ridiculous charges for breakfast (they charge extra for cream in your coffee).

The shower was dated and sub-par. The room was spacious and bright. Great location, walking distances to museum of technology and many restaurants. However, if you arrive late in the evening, many will be closed and you will be stuck with expensive room service as the hotel restaurant closes early.

Overall, it was a clean and good hotel, but their "billing practices" are not consistent with other Fairmont hotels across the country.

Room Tip: For hybrid car drivers, parking is half price, but be sure to double check your bill at time of chec...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at Fairmont San Jose, responded to this review, April 3, 2014
Hello,
Thank you for posting your review on TripAdvisor. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. We would like to discuss your experience in further detail. Please reach out to our Director of Operations, Lisa Ares, at your earliest convenience. You can directly contact her at Lisa.Ares@fairmont.com . We are looking forward to improve our service through your recommendations.
Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont San Jose

Property: Fairmont San Jose
Address: 170 South Market Street, San Jose, CA 95113-2360
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont

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