We booked a poolside room with private patio at the Fairmont San Jose over the Labor Day weekend, to celebrate my wife's birthday and enjoy some rest and relaxation.
We had no prior knowledge that when we arrived to check in, we would not be able to utilize the pool and patio to our full enjoyment. At check-in, we found a flyer the hotel was distributing to guests, explaining we would not be able to use the pool and adjacent grill for much of that Sunday.
The hotel had booked an "event" for that day that involved the use of at least "four" disc jockeys, which said to us that there would be a very large, VERY loud pool party. Even if we were 10% interested in attending this party - and we weren't - the hotel wanted to charge hotel guests $25 a head.
The only alternative was to take the hotel's private car over to the San Jose Marriott to use their pool. Really, if we wanted to sit by the pool at the Marriott, we would have *stayed* at the Marriott! To trudge downstairs from our room and get in a car to visit some other hotel pool is absolutely ridiculous.
We declined the reservation. So much for the weekend.
I wrote Kelley Cosgrove, the general manager. I explained that my wife wasn't interested in staying there anymore. I also explained that perhaps the Fairmont should take steps to inform incoming guests who booked poolside rooms in advance that they would not be able to use the pool facilities. I am certain that the hotel knew far in advance of this event. Even a week or two in advance would have been helpful.
Never heard back from the hotel. So much for their customer service. We won't be back.
- Official Description (provided by the hotel):
- Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more less
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- Also Known As:
- The Fairmont San Jose Hotel San Jose
- San Jose Fairmont