My stay at this Fairmont has been a comedy of errors and when speaking with the manager with hopes for anything to be offered for improvement, all I received was a lukewarm apology. With no one before me, the checkin took 30 minute because the hotel clerk could not reconcile that a Chris and Christine with the same last name might be the same person and she could not articulate this to me, only that she could not find my reservation. Once in the room, I found more hairs in the bathroom and in towels than should ever be found. The remote control did not work. The room service took 45 min and arrived cold. When I called down for a spare phone charger, I was told to go to 'the mall'. When I explained that I am not from the local the area (hence, the hotel stay) and I did not know where 'the mall' was, the operator sounded surprised. Need I go on? Poor poor service from unqualified people and filthy rooms.
- Official Description (provided by the hotel):
- Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more less
- Reservation Options:
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- Also Known As:
- The Fairmont San Jose Hotel San Jose
- San Jose Fairmont