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“Had great rooms and food, but service could be better.”

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DoubleTree by Hilton San Jose
Ranked #16 of 75 Hotels in San Jose
GreenLeadersGold level
SoCal
2 reviews
“Had great rooms and food, but service could be better.”
3 of 5 bubbles Reviewed November 6, 2009

The rooms were huge, banquet room was great! The Parking could be better and front desk staff a little friendlier and trained better.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sradelicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,933 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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San Jose
1 review
5 of 5 bubbles Reviewed November 6, 2009

We are using this hotel for long term parking for San Jose Airport. The parking package is very reasonable. The hotel in general and our room specifically are great.

HHonors makes this package complete.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank writertech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids
1 review
4 of 5 bubbles Reviewed November 4, 2009

This is a very nice hotel near the airport. It was great for business travel since it had good food in the hotel and nearby. Room was clean and the bed was very comfortable. Loved the down pillows. And then they also give out warm cookies when you check in. They are delicious.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sweetflower582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, Bedfordshire
1 review
5 of 5 bubbles Reviewed November 4, 2009

To be fair, I normally don't stay in such high class places. However, everything I could have expected in a hotel was there. The staff were very professional and friendly (even when I accidently locked myself out of my room), the rooms were spacious and comfortable. The facilities were excellent, including a great sushi bar. I recommend the room service pizza, too.

I was there for an annual convention and hope that they pick the same location next year.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dr_acbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose
1 review
3 of 5 bubbles Reviewed November 3, 2009

Let's talk about charging extra for every little thing. A $12 room service order comes out to $20 ($50 on my bank statement). Extra fees for things like refrigerator and microwave, the rca jacks on the back of the tv are blocked so no video games or dvd. They charge their guests for parking! I got a really great rate for the room by booking in advance but they made up for it with everything else. Not such a great deal after all.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProfessorSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Az
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed November 2, 2009

Hotel appears to be in between major remodels. Hotel is in generally good condition but needs some attention to details that make it tacky in spots. Room quality is average and needs attention to detail like where tub meets floor is gross. Restaurants are too expensive. Charging guests for parking is a big turn-off.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mikeasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CookieOnArrival, Director of Business Development at DoubleTree by Hilton San Jose, responded to this review, November 3, 2009
Hello Mikeasu!

Thank you for your review or the Doubletree Hotel San Jose. We appreciate you taking the time to share your experience and we love the feedback.

I am happy to say that we are not remodeling the hotel and in fact completed our major changes very early in the year. We've made beautiful enhancements such as the Porte-cochere, Registration, furnishings in the public space and much more. I am sorry if you felt the hotel didn't meet your expectations in aesthetics.

Hopefully you were able to contact the staff of your room concerns. We will always welcome knowing if you are not satisfied prior to your departure so we have the opportunity to fix any issues.

It is true that dining in a hotel may at times seem more expensive than a stand alone restaurant. Our hotel is one of few that offer 5 dining options for our guests as well as various price points.

Most of the full service hotels in San Jose charge parking fees but we are happy to say that we offer a Friday & Saturday 1/2 off discount as well as validation when dining at one of our restaurants/
lounges. With our proximity to the airport, we are in high demand for off airport parking. This is a way to manage our parking real estate while meeting the needs of our park and fly guests and hotel guests.

We hope you will come back and stay with us again. Our 4 diamond product and warm chocolate chip cookies beckons your return so we can help you create a new enjoyable experience.

Kind regards,

Carrie McAllen
Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menifee, CA
Level Contributor
114 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed November 2, 2009

My husband and I recently stayed in this hotel for 3 nights for a conference. The room was very large and comfortable. The bath was also large, and I love having the extra sink outside of the bathroom itself. The bed was excellent, and the furnishings, drapes, etc. all seemed quite new. My only complaint would be that Doubletree properties are not non-smoking. And no matter what they do, you can still tell that people have been smoking in the facility. We ate 2 catered lunches and 2 catered dinners, and the food was much superior to that we have experienced in many other business settings. The buffet-style meals provided very good food with a wide variety of choices. This hotel is right next to the airport which is surely part of its appeal, but it is only about 5 miles to the new Santana Row shopping which has numerous restaurant choices if dining outside of the hotel is desired.

  • Stayed October 2009, traveled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton San Jose

Property: DoubleTree by Hilton San Jose
Address: 2050 Gateway Place, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more   less 
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

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