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“Pleasant and relaxing”

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DoubleTree by Hilton San Jose
Ranked #16 of 75 Hotels in San Jose
GreenLeadersGold level
Columbus, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasant and relaxing”
Reviewed April 23, 2014

We were there to see relatives in Santa Clara and it was just less than 10 minutes away. Pretty easy to get in and get out of the hotel. Shuttle service to and from from airport was free and excellent. Very good service through the stay. Hotel was next to the highway and we were on the side overlooking the highway due to that there was some audible, it was not strong enough to keep us awake. Breakfast service was pretty good although $18 seemed high. We did not get the time to try the restaurants on site. Parking fee was really steep, rental car rate was almost close to the parking fee which caused us to park our rental car at the relatives. Stay was pleasant though so we do not mind staying there again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Gilroy
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 22, 2014

All hotel services were excellent and what I wanted and expected: clean room, spacious room, wake-up call. The only shortcoming was that breakfast was not available until I had to leave for the airport, so I didn't get that amenity, and that would have helped. But I left the hotel at 6:00 am, and I don't expect 24-hour breakfast service.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tedbrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camarillo, United States
1 review
Reviewed April 22, 2014

My daughter and I had come into San Jose for a quick trip to see the University, after a long day of walking the campus we were welcomed by your staff with a warm cookie and friendly faces. And check in was very quick and friendly. Thank you

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 21, 2014

Stayed here over night. The hotel is nice - They gave me an awesome king size room with a decent view of the valley. Beds were comfy too!
The staff was really nice - They gave me a warmed up cookie when I checked in:)
I ate dinner at Spencer, the chop house inside the hotel. Try the Ribeye - yum!
In the morning, I used the computers in the Lobby and the staff were really helpful ( i needed something scanned and they did that for me).

Good Hotel - right next to the airport.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cyberoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed April 21, 2014

It's a decent hotel to stay at with nice rooms, but avoid room service if you value your money. Any place that charges $13.50 for an iceberg wedge and $5 for a glass of tea isn't one I'll come back to anytime soon.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLIves, Front Office Manager at DoubleTree by Hilton San Jose, responded to this review, April 24, 2014
Scott,

We appreciate your review of your recent stay at our hotel. We see that you were unhappy with some of the prices for room service. We work hard to personalize each guest's experience and try to offer a great selection of dining options while keeping costs affordable. Your review helps us maintain a focus on these areas. Thank you again for your review.

Kind Regards,
Matthew L. Ives
Director of Front Office
matthew.ives@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Jose hotels

Newport Beach, United States
1 review
Reviewed April 21, 2014

Poorly run establishment with subpar customer service. Shower valves was not working properly even after reporting, paint peeling off and didn't look good; on top of that $19 a day for self parking didn't leave much room for a good experience!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Vahid O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manteca, United States
1 review
Reviewed April 21, 2014

no hot water in our room at all..took ice cold showers day 1 they did nothing day 2 they came to fix and it didnt fix didnt offer anything couldnt take a shower. my 4 year old got a bad infection from the hot tub and was very sick for a week after high fever, vomiting and head to toe rash.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLIves, Front Office Manager at DoubleTree by Hilton San Jose, responded to this review, April 24, 2014
Pennie,

Thank you for your feedback regarding our water heaters. We’re sorry we didn’t provide you with the quality of services and amenities you deserve. We know how important a hot shower is and your comments will help us to improve the situation for future guests. We apologize for the inconveniences you encountered during your stay and we hope your child feels better soon.

Kind Regards,
Matthew L. Ives
Director of Front Office
matthew.ives@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton San Jose

Property: DoubleTree by Hilton San Jose
Address: 2050 Gateway Pl, San Jose, CA 95110-1011
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more   less 
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

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