Here's my review of the DT San Jose, still fresh on my mind having ckd out just yesterday.First the good news... the property is centrally located, not much more than a stone's throw from SJC airport. Checkin was efficient and prompt, the room comfortable and pleasantly decorated. Now the not-very-good news. It became apparent from our check-in at the receptionist desk that hotel personnel were little about nonchalant about our staying at the hotel... no smiles, any sense of warmth was squandered elsewhere.We required a microwave and mini-fridge, neither of which was available without request - to which the personnel did respond. I did note that (and a glaring contrast in the face of having just spent a week at the Monterey Plaza Hotel & Spa on Cannery Row, where *every* request was met with a warm and courteous response invoking recognition of our surname) there was a nearly total lack of recognition to our requests involving our name. Desk personnel when contacted continued
on in a irritatingly diffident, impersonal fashion - at the same time both surprising and disappointing.Mid-evening we contacted room service and ordered what turned out to be a $130 meal from Spencer's Steak House, an in-house operation. The meal was respectably tasty and delivered in timely fashion - no complaints with that part. However, when after a couple hours we tired of looking at the wheeled table and called down to the desk for someone to retrieve it, the (once again, tiredly blasÃ©) response was, "Well, just push the table out into the hall and someone will come get it." Unfortunately, it wasn't that easy... the table had leaves that made it impossible to move out through the door, and I could not seem to find the right combination to get it out of the room. Now getting rather exercised at having to do what we in effect had paid for, we summoned once again help from the desk, albeit this time with a fair amount of irritation in (my wife's) delivery. Profuse apol
ogies followed from the manager on duty, who in turn offered!
the meal. That was fine, but the level of training and employee selectivity further showed through crystal-clear.I would hesitantly recommend this hotel, but only as a secondary solution - in other words, if the prospective guest simply needs a clean, close-in hotel with secondary regard for a personal touch. Frankly, for our purposes, the DT in San Jose will in all likelihood never provide a solution in future... there are too many other good hotels around with pillowtop beds and similar amenities - and for its price level or lower.
- Official Description (provided by the hotel):
- Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more less
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- Also Known As:
- Doubletree By Hilton San Jose Hotel San Jose
- Doubletree San Jose
- San Jose Doubletree