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“Wonderful and attentive staff!”

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DoubleTree by Hilton San Jose
Ranked #16 of 75 Hotels in San Jose
GreenLeadersGold level
stockton, CA
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Wonderful and attentive staff!”
4 of 5 bubbles Reviewed April 14, 2013

I just returned from a conference that had 750ish middle school kids staying in the hotel! The hotel staff were excellent! The conference was well thought out, planned and executed and it was obvious that the hotel staff was an integral part of that.

Our rooms were ready at the time promised. They were clean, but like almost all hotels, could have been cleaner. They were well appointed and there is a sign in the bathroom that states that if you forgot just about any toiletries, they have them available for you. Loved the Crabtree & Evelyn shampoo and conditioner. My bed was very comfortable. The rooms were large, but not huge. I was surprised that I did not hear the kids in the next room either in the morning or at night, so I feel that the soundproofing must be pretty good. I also liked that there was a sink and counter both in the bathroom and outside of it...sure makes it nice for getting ready in the morning.

I was very impressed with the housekeeping. They were able to clean all of our rooms while we were in the conference and made it appear effortless, which I know it was not. I am sure that they had huge messes in many of the kids rooms to contend with, but they did a wonderful job in having the rooms clean and ready when they returned to their rooms. Wow!

The other hotel staff were always very friendly and eager to help. They took away large boxes for us in seconds. They took care of my parking in seconds. They were extremely friendly always. It must have been very difficult dealing with all of the kids and their chaperones in addition to having the food prepared for our meals, cleaning all of the messes that almost 1000 people leave behind (most of them 12-14 year olds), and having to deal with running a hotel when you are unable to walk through sections of the hotel at times due to almost all of your patrons moving in the same direction together.

The coffee shop was good. I had breakfast there one morning and it was great. I did not use the pool or spa, but both looked inviting.

We will be flying out of San Jose this summer and will be returning to the Double Tree! It really was their staff that sold me on this hotel! Well, it was the staff and The Cookie!! (OK. I really should have said Cookies!)

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,928 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
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English first
London, United Kingdom
Level Contributor
155 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed April 12, 2013

The staff is the only saving grace of this hotel - as they have been friendly. My room on the 4th floor was a little on the noisy side (next to the highway and the windows are not that great at soundproofing), dated in decor. The bed was ok, the bathroom ok ... but just all tired and dated and a little grubby around the edges.
Nothing wrong with it - but given the choice I would pick something else in the area.

Room Tip: Try to stay away from rooms facing the high way
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MassiG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed April 12, 2013

I have stayed here several times over the years for various events and the staff is always helpful, the rooms are always clean, and the pool is always clear. I will be there again in a month and have no doubt I will enjoy it just as well as I always have.

Room Tip: If you want quiet then get a room away from the pool and in the back parking lot
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SWEngineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, United States
1 review
5 of 5 bubbles Reviewed April 12, 2013

We went with a large group for Girls National Ice Hockey Tournament at Sharks Ice Arena(s). Hotel was centrally located to airport, rinks & access to travel within CA. Staff was very friendly and helpful with recommending transportation with and without rental cars and things to do. Love the cookies!!!! Bought 6 tins to bring home as thank you gifts for those taking care of our family pet and collecting mail, etc. Rooms were very clean, staff was extremely friendly. I will definitely stay here again when I return to San Jose, CA. Lisa

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lock Haven, Pennsylvania
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 11, 2013 via mobile

I visited this place with my extended family it was a great stay very clean nice hotel actually very close to the airport loved the fact that I was at the airport in 5 minutes

The shuttle service was a plus didn't have to worry about going to airport

The lobby was really nice updated pool with handicap accessible lift this is an added plus for handicap people

Very well maintained hotel

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajendra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed April 11, 2013

Very friendly staff and decent rooms; spacious, quality furnishings with fresh air as opposed to stifling dead air and AC... complimentary internet too. REception very helpful too and had a nice touch of offering free cookies which were delicious. Good in-dining food. Great and comfortable stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lynsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Flew in at 2am for work and was greeted with a hot cookie and speedy check-in. Room was good size and clean. The stand-out part of the stay though was the very understanding and generous support we received from the staff running the meeting rooms. Having kicked-off at 9am and worked through til 4am, they were very understanding when we emerged after an hour's sleep at 5am to continue, and found us a space where we could work uninterrupted until 9am. Would highly recommend.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaguraCato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton San Jose

Property: DoubleTree by Hilton San Jose
Address: 2050 Gateway Place, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more   less 
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

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