We were traveling to Hawaii and found this hotel online so we could utilize the park and fly . My mother developed cancer five years ago, and after her first round of treatments four years ago, we took her to Hawaii, our first time for all of us. Last year, just as she was going into surgery for a mastectomy, I promised her if she pulled through the surgery, we would take her again. SO I needed to find a park and fly for the trip.
Not being familiar with San Jose, we had a little problem finding the hotel, because the name had changed, and we got in late, I had called to let them know we would be coming in late, and the young man I talked to gave us directions and said not to worry.
My review rating is actually based on the staff members we encounter, as, the hotel itself is probably a 3, to 3 1/2. The bed didn't work for me, and the rest of the room was good, but I was tired and nothing stood out as bad. The floor layout to get to our room was odd, but, what are you going to do?
I wish I could remember the lovely lady at the desk when we arrived, and the shuttle driver when we left, because they really did give us good service, but the one that really prompted me to write this review, was the great young man who was our shuttle driver on the trip back. His name was Rex, strapping young man of Samoan descent. He was a jewel the moment he picked us up at the airport. It was a long stressful trip back, my mom had even had a medical emergency in Hawaii and spent time in the hospital. (She has a wheel chair) Rex from the moment he picked us up, was professional, and very courteous, but also so very helpful and , even loving to my elderly mother, that it touched my heart. He handled her with such kindness, he went above and beyond, and I feel this young man deserves a promotion. I wish more people I dealt with were of such a personal caliber. My memories of this hotel are actually totally eclipsed by the service and care we received from this shuttle driver. I hope everyone realizes how important their position is, because of this driver, I love this hotel. To employ someone such as he, says something great about the establishment. Service does matter, no matter what your position. You may not even get paid what you or your service is worth, but you can make such an impact on a persons day and life by the service you give them. I truly wish Rex major success in his life and en devours. No, I have never met him before, and, sadly probably will never see him again. This review purely comes from the difference he made in our day, from just our one encounter.
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- Also Known As:
- Radisson San Jose Airport Hotel San Jose
- San Jose Radisson