It appeared online that rooms in this hotel came with a refrigerator. When we arrived, there
was no refrigerator, and we were told that this was a $10.00 per day extra charge.
We agreed to the extra charge and a refrigerator was brought to our room. There was no
table to put the refrigerator on, so we used the coffee table to get it off the floor. There was
an old fish sandwich box left inside, and after the unit had been on for a while it was not
getting cold. They brought us another one, and also there was no microwave in our room,
so they brought us one of those as well.
The next day we were out of our room by 11:00 AM, without any "Do Not Disturb" sign on
the door, and when we returned at dinnertime, our room had not been made up. When I
called to check on this, I was told that the cutoff time to make up the rooms was 12:00, noon
and that there could be no "Do Not Disturb" sign on the door. I told the person that we
were out of our room by 11:00 AM, but did not even get a "sorry".
The following day we went down to the dining room for breakfast at 10:50 A.M. There was
a sheet in our room that said breakfast was served until 11:00 AM every day, and also
a sign in front of the restaurant that said breakfast served until 11:00 AM.
When we entered the restaurant, the host and manager had a conversation before aproaching us, and told us that we could not eat in the restaurant. They said the last seating was 10:50 AM. There were two other groups at tables seated at that time, finishing up breakfast,
but they said we would have to have everything boxed up and take it to our room to eat.
I asked why they had signs saying breakfast was served until 11:00 AM if the cutoff was
10:50 AM, but did not get an answer.
We took everything back to our room and tried to eat at the one chair and the desk.
We had a couch, but the coffee table was still holding the refrigerator and microwave.
At the same time the maid came in and was trying to clean, so at that point we were
tired of the poor service! We spoke to the front desk regarding the breakfast
timing, and they just said they would speak to the restaurant staff, but didn't offer
any alternatives. Front desk staff not very friendly.
We checked out immediately and went to the Best Western on Tully Road. They
couldn't have been nicer, and have a free breakfast with scrambled eggs, toast, sausage,
apples, bananas, oranges, yogurt, choices of cold cereal and milk, coffee, tea and juice
every morning until 9:30 AM. The actually leave everything out for you until 9:30!
Radisson lost three days of revenue for our rooms and potential meals had we stayed,
but didn't seem to care. Would not stay here again. They need to improve customer
service in a lot of areas.
We always stay at the Radisson Portland, Oregon Airport hotel, and love it! Night and day
difference from San Jose.
Forget the Radisson and try the Best Western in San Jose.
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- Also Known As:
- Radisson San Jose Airport Hotel San Jose
- San Jose Radisson