We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent customer service, great room!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Four Points by Sheraton San Jose Airport
Ranked #29 of 75 Hotels in San Jose
Singapore, Singapore
Level Contributor
90 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Excellent customer service, great room!”
Reviewed August 1, 2012

I stayed there for 6 nights as I was attending a conference in Doubletree by Hilton. The experience of customer service at the front desk and the shuttle service was wonderful. The staff were helpful, friendly and patient. They were also prompt in answering my email queries prior to my stay on issues for holding shipped items for me before I arrived and also for early checked in.

I was greeted with a great looking French lux lobby on the top floor when I came out of the lift. The room was beautiful and clean and spacious. No doubt that the tv cabinet and couch seemed old but thought that they were just classic American style.

Had great sleep as the mattress was neither too hard nor too soft and so I didn't see the need to make use of the sleep number feature of the mattress.

The hotel was also kind enough to drop me off at the Doubletree for the mornings that I needed to be at conference as it was on the way to the airport. Just tipped the driver a little. The shuttle always leave on time whenever I needed it.

There are also a number of food places within short walk from the hotel, which includes Denny's, so it's considered conveniently located.

Will come back again!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

394 reviews from our community

Traveler rating
    78
    158
    90
    35
    33
See reviews for
60
83
34
170
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Jose, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2012

While most airport properties offer the average and/or standard service and amenities, the Radission Hotel San Jose Airport offers its travelers and guests extraordinary value for the currency. I have personally seen this property improve within a decade span. The recent renovation gives the property a fresh, modern, green and eco-friendly yet global look and feel to it while the new management style complements that of a veteran hotel operator knowledgeable of the needs of the traveling public. Further, I have observed that the hotel staff members are empowered to carry through any guest request(s) in a very efficient manner. They have shown their ability to anticipate, understand and ultimately adapt and exceed guest(s)' expectations. Although I have only stayed twice at this property, I can honestly say that the level of SERVICE that I have experienced has been consistent and positive on both occasions. First and foremost on my list is the level of service from ALL hotel and/or hospitality staff members. As I am very critical about this aspect of my review, I am happy to share that this particular property rates A++ for overall warmth, attention to detail, sense of urgency and courtesy, anticipation of and exceeding guest(s)' expectations, friendliness, caring attitude and the like. Objectively, when the leadership and/or management is coming from a hospitality professional background, one can appreciate a BIG difference on how guests are treated vs a property managed by a non-hospitality-related operator. As a travel and tourism professional, I have been in and out of airport properties that barely offer the minimum requirement just so travelers are provided a bed to sleep in and a bathroom facility to avail of for the night. Well, this airport property certainly lives up to its airport proximity and convenience factor category plus offers so much more. So, if you are traveling in and around the Silicon Valley area for business or pleasure, make certain to find yourself at the Radisson Hotel San Jose Airport for an exceedingly pleasant stay!

Room Tip: ADDED VALUE: Happy Hour upon Check-In and/or Arrival/Sleep Number Bed and Comfortable Pillows for a...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABC00747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arroyo Grande, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2012

After reading some reviews in this place, we was a little hesitant to stay here, but once we checked in we wondered if we were in the same hotel as some of the other reviewers. Our check in was fast efficient and pleasant. The guy didn't try to chat us up, but was pleasant. The room upon entry was clean and bright. The room had two comfortable double beds, one night stand, one desk, a tv armoir with a dated, but functional tv, and a small, but updated bathroom. Although the hairdrier in the bathroom did sputter and stop working for my wife. The location was not the best but close to the airport if that's what you're here for. We were a little uneasy walking from the parking garage to the hotel as the bowling ally next door was a little seedy. The bottom line is yes I would stay here again and would recommend this hotel.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheRealBobZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed July 29, 2012

Visited San Jose on a recent business trip and the only hotel available was the San Jose Airport Radisson. The hotel is what you would expect from an airport Radisson.

The good: bed was comfortable, strong wi fi access, convenient location to the high tech companies around San Jose. The food in the bar was really good.

The bad: Everything in the room was old, dated and beaten up. This includes all the furniture, rugs and bathroom. There was no in room safe which has become a necessity when traveling. The front desk was slow, and generally only had one person working, always a line. The swimming pool placed towels out on the tables, but they were small hand towels, useless for drying yourself off.

All in all, the hotel served its purpose, I was able to get a good nights sleep, but it is old and in need of updating from top to bottom.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rabble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area, Ca
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 24, 2012

I very much enjoyed my Bastille Day stay at this hotel. It was in a great location vis-a-vis the airport and freeways. Just a few minutes to Santana Row where we had a wonderful dinner at the Left Bank and caught Woody Allen's latest (unfortunately not his best by any means). The staff at this Radisson were knowledgeable about the area and very helpful.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zhaunkster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 23, 2012

Our family of 4 stayed here one night on the way home from Hawaii. I chose it because of its proximity to the airport and free shuttle. When we arrived, we were put in a room with a king bed, after requesting 2 beds. They sent one roll away up, which is still not enough for 4 of us. They told us they were sold out that night and couldnt put another roll away in the room because of fire codes. The bed - a sleep number- was very uncomfortable ( maybe because there were three of us sleeping in it?!?). The TV did not work properly- several stations had no sound, static, or just did not come it- and the room was just tired. Very dated and dark.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfitz15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Four Points by Sheraton San Jose Airport, responded to this review, July 25, 2012
Dear Guest,

Thank you for your comments regarding you stay. We strive to provide excellent service and quality of product. I will speak with my staff as to why we were not able to provide you with a room that included 2 double beds and I have already spoken to my engineer about the TV having several channels that did not broadcast properly. I would like to to speak with you about this at some time in the future if given the opportunity. I hope to hear from you.

Best regards,

~Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Jose hotels

Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 21, 2012

The lobby was nice, I guess they tried to give the best impression they could.

The room lacked a fridge and I think the coffee maker was in the bathroom.

The staff was not bad, but not as friendly as other hotels we've visited.

Anyway, 3/5. No fridge. Too pricey for no fridge.

Stayed July 2012, traveled as a couple
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Jose hotels
0.6 mi away
Courtyard San Jose Airport
Courtyard San Jose Airport
#11 of 75 in San Jose
341 reviews
0.6 mi away
Fairfield Inn & Suites by Marriott San Jose Airport
0.2 mi away
San Jose Airport Inn
San Jose Airport Inn
#49 of 75 in San Jose
50 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Residence Inn San Jose Airport
1.9 mi away
La Quinta Inn & Suites San Jose Airport
0.2 mi away
Holiday Inn San Jose - Silicon Valley
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton San Jose Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton San Jose Airport

Property: Four Points by Sheraton San Jose Airport
Address: 1471 N 4th St, San Jose, CA 95112-4716 (Formerly San Jose Airport Hotel)
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Jose Airport 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, TripOnline SA, Hotels.com, Priceline, Travelocity, Cancelon and getaroom.com so you can book your Four Points by Sheraton San Jose Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson San Jose Airport Hotel San Jose
San Jose Radisson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing