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“Very comfortable stay, Nice people”

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Hyatt Place San Jose/Downtown
Ranked #12 of 75 Hotels in San Jose
Noida, Uttar Pradesh, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very comfortable stay, Nice people”
Reviewed September 27, 2013

I traveled to San Jose on business and stayed here for a week. Unlike a lot of other places there was an element of personalized service which I liked. I felt like I am interacting with real persons every time I spoke to one of the staff.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AjithAB11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, September 30, 2013
Thank you for taking the time to write a survey. I am glad to hear you enjoyed your interaction with the staff and we look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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783 reviews from our community

Traveler rating
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    75
    31
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Wayland, Massachusetts
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 25, 2013 via mobile

Hotel is well situated downtown, about 10-15 min. to airport by cab. Ok hotel, no problems, nothing special, except that every single member of staff whom I encountered was unusually friendly and helpful. Someone has done an exceptional job of employee selection and training here.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maurice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, September 26, 2013
Thank you for the kind words. We try extremely hard to provide great customer service and the team will appreciate hearing your review. Please let me know if I can ever be of assistance!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaston Oregon
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 18, 2013

What great beds! They are so comfortable as was the room. Staff was very helpful. We were allowed to get our hour several hours before check in time. They also gave us directions to a great place for lunch. The hotel offers breakfast and it was wonderful. They offer lots to choose from.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 41950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, September 20, 2013
Thank you for the response on our hotel. We appreciate your loyalty to the Hyatt Place San Jose Downtown and we look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
146 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed September 17, 2013

This is a good hotel in a great location. The rooms were nice and the bed was comfortable. Bathroom was clean and nice. However, I found the room to be a little too noisy. The walls are very thin and you can hear your neighbor on their calls. Internet was also very slow. The free breakfast in the morning was great.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PCTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, September 20, 2013
Thank you for posting your review of our hotel! I am glad to hear you liked the room and please know that we have been updating our internet continuously since we know how important it is to our guests. We look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaluma
Level Contributor
213 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 9, 2013

Incredibly nice staff. Rooms look nice, if small. Very nice bed. Decent location.

But the air conditioning can't keep the room cooler than 74 degrees even though I've been running it for hours now and its probably 60 degrees outside. And its crazy noisy. And the internet, which was working well at 7pm, is now virtually unusable. I've had to disconnect from the Wi-Fi repeatedly just to get this review finished. I keep getting new login prompts, sites stop responding and you have to repeat the whole shebang. Sorry, but this is unacceptable.

Room Tip: Stay on a lower floor in the summer. The upper floors get too hot and the A/C doesn't work very...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fanfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, September 11, 2013
Thank you very much for your feedback regarding your stay. Please know that we are in the process of upgrading our internet as we know how essential it is for our guests. In addition, please feel free to contact me personally so that we may verify your room number and address the AC issue you experienced. Feedback such as this is very helpful for us to constantly improve. Thank you again and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobb, California
2 reviews
Reviewed September 3, 2013

Very pleased. Nice property, great staff! Staff was always friendly and made sure I had everything I needed. I also like the computer area. It was so helpful to not need to set up my laptop. I was very pleased and would stay there again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, September 5, 2013
Thank you so much for your kind words regarding our staff and we look forward to having you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 18, 2013

The hotel had a water and electric shut down while we were there, it was a city issue not their fault. They called all the guests in advance to let us know about the issue, the staff went out of their way to ensure they had a game plan in place for their guests safety, security, and comfort, and this all hands on deck effort was evident. The rooms were very nice, you could tell from the outside the building was older, but inside you would never have known, looked exactly the same as a brand new Hyatt Place, this was my first time with this brand, but will not be my last. Location in San Jose was excellent, and again staff and accomodations were top notch.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review, August 20, 2013
Thank you very much for taking the time to write this review. We take great pride in delivering exceptional customer service even under difficult circumstances such as this one. I look forward to another opportunity to host you as our guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Jose/Downtown

Property: Hyatt Place San Jose/Downtown
Address: 282 Almaden Blvd, San Jose, CA 95113-2003
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Place San Jose/Downtown 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
In the heart of Downtown San Jose, Hyatt Place is your choice for uncomplicated travel. A short walk to craft beer and hip dining destinations with our own food options available 24/7. ... more   less 
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Also Known As:
Crowne Plaza San Jose
San Jose Crowne Plaza

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