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“DON'T STAY HERE”

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Hyatt Place San Jose/Downtown
Ranked #12 of 75 Hotels in San Jose
San Diego, CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“DON'T STAY HERE”
1 of 5 bubbles Reviewed May 24, 2011

This hotel has very noisy bathroom fans which run all night.
I called to ask how to turn it off, and was told "that's just the way it is".
Didn't sleep a wink.
The hotel knows they have a problem, but they just don't care

Room Tip: find another hotel
See more room tips
  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgwright99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Hyatt Place San Jose/Downtown, responded to this review, June 15, 2011
Dear dgwright99,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the noisy fan may have caused you. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us. We have sent you a private message to obtain additional details about your experience.

Sincerely,
Katie Jolley
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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773 reviews from our community

Traveler rating
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    75
    30
See reviews for
153
85
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415
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
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English first
San Jose, California
1 review
4 of 5 bubbles Reviewed May 24, 2011

I recently attended an NAACP banquet at the Crown Plaza hotel. The food was delicious and our server, Jeffrey, was the best! Thank you Jeffrey for your wonderful service and thank you Crown Plaza hotel for the lovely accomodations, great food and charming atmosphere!!!

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonylav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
2 reviews
5 of 5 bubbles Reviewed May 20, 2011

Describe the service you experienced - Super
Tell us how you liked the room - Clean and enjoyable
Talk about the location & amenities - Awesome
Say what you liked best - The excellent customer service rendered by a staff member named Jeffrey Latep

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tignser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 bubbles Reviewed May 16, 2011

Even though the hotel was sold out, the front desk treated me like I was their only guest. They greeted me by name each time I passed the front desk even though I was only there one night. They offered to assist me with transportation and internet without asking for help. They were so kind and made me feel like a VIP. Great stay and special thanks to Mario at the front desk.

  • Stayed May 2011, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank suzyseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed May 13, 2011

Very nice modern decor restaurant was excellent. Rooms very clean & comfortable.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lissethg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angles, CA
1 review
4 of 5 bubbles Reviewed May 10, 2011

I am really impressed with this hotel. The location is within 2 miles from the airport. The decor is contemporary. Both the bar and dining area was comfortable. But most importantly, the customer service was excellent. Huy, at the front desk, bent over backwards to be accommodating. He helped me get the best price for my room. He answered all my questions about the local sites, and he was just plain nice. Renato in dining was great, too.

The next time I visit San Jose, I'll definitely stay at the Crowne Plaza.

Stayed May 2011, traveled as a couple
Helpful?
Thank decorgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 8, 2011

I travel to the US from the UK every month, so I've stayed in my fair share of hotels. I stay at the Crowne Plaza whenever I'm in San Jose.

The location is great. Walking distance to a bunch of good restaurants and bars, and a $2 bus ride to Valley Fair Mall.

The staff are great. The rooms are as you would expect in a 4 star hotel. Clean and spacious and comfortable.

Breakfast is OK. The bar serves dinner. It's usually pretty quiet in there, and the quality of the food is not great, but it's ok for a beer and a sandwich. With so many good restaurants nearby, that's no real hardship.

Over all a great stay (this time was 7 nights), and I'll keep coming back.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthWalesChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Jose/Downtown

Property: Hyatt Place San Jose/Downtown
Address: 282 Almaden Blvd, San Jose, CA 95113-2003 (Formerly Convention Plaza Hotel)
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Place San Jose/Downtown 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
In the heart of Downtown San Jose, Hyatt Place is your choice for uncomplicated travel. A short walk to craft beer and hip dining destinations with our own food options available 24/7. ... more   less 
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Also Known As:
Crowne Plaza San Jose
San Jose Crowne Plaza

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