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“Conveniently located and reasonable” 4 of 5 stars
Review of Fairfield Inn & Suites San Jose Airport

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Fairfield Inn & Suites San Jose Airport
Ranked #20 of 76 Hotels in San Jose
Mumbai
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Conveniently located and reasonable”
4 of 5 stars Reviewed July 24, 2014

The hotel property is very well located - close to the VTA line and connected by No.10 shuttle to San Jose airport as well as the Caltrain. Lots of eating places are in the adjacent lot. Hotel staff were polite and room/bath were clean. Verandahs attached to rooms could do with some daily cleaning. Complimentary hot breakfast was good. Only negatives were the bad wifi connectivity and the somewhat small room size. The hotel staff attempted to solve the wifi problem but it was still not resolved even at the end of our weeks stay. Free parking for our car was a welcome addition.

Room Tip: Ask for a room on an upper level as they are bigger and have better wifi connectivity.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Derek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
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    137
    62
    31
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
McKinney, Texas
Level Contributor
340 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed July 20, 2014

The Fairfield was immediately next to the business I was visiting for the week so I booked it, having had great experiences with most Fairfields over the past years. Was that ever a mistake. When I called to hotel to clarify the rate, I found the young lady at the front desk to be be utterly unfriendly, uncooperative, unwelcoming, and everything but what is supposed to be the "Marriott Spirit to Serve". I've had better experiences at Super 8 and Motel 6 properties back in my poor college student days. So, I called the corporate guest services line to see if they could help. The representative assisting me hit the same wall and suggested I try the Courtyard a few blocks away instead. Good call. Very good call.

Room Tip: Uh, switch to Courtyard just a few blocks away.
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  • Stayed July 2014, traveled on business
    • 1 of 5 stars
      Service
Helpful?
1 Thank TexasVoyager_BW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily M, Manager at Fairfield Inn & Suites San Jose Airport, responded to this review, July 22, 2014
Dear TexasVoyager_BW,

Your feedback is appreciated and I apologize for your experience if you felt the service you’ve received was not up to Marriott standards. Can you advise me of the details of your rate issue so I can rectify the matter? If I can assist you personally during your next visit to San Jose, please contact me directly and I will assure the service you receive is impeccable. Again, thank you for taking the time to send us your feedback.

Hospitably,
Lily Ma, Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair, California
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 19, 2014

Stayed here on way up the coast for road-trip. Clean,comfy,reasonable priced. Safe, fridge,microwave in room. Wonderfully refreshing pool (heated) and jacuzzi. Breakfast in the morning and absolutely clean hotel. Will stay here again if in area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank timmersgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 10, 2014 via mobile

Booked a room for 3 nights with my wife while vacationing the Bay Area. Very comfortable beds, free breakfast (with lots of selection), microwave and fridge. Air conditioning worked well. Had a balcony facing the Casino but very quiet. Can't even hear the airplanes or traffic. 3 min walk to the light rail transit to take you to down. 3 min drive to freeways. Restaurants and Starbucks in the parking lot. Very nice pool in the centre of the complex. If staying in San Jose area will for sure consider this place.

Stayed July 2014
Helpful?
1 Thank Canadian_Goofy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rapid City, South Dakota
Level Contributor
327 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
2 of 5 stars Reviewed July 7, 2014 via mobile

Booked the property as it showed an airport shuttle but the shuttle only operates after 8am on Sunday - not really useful for our 6am flight.

Trainee checking us in wasn't sure what to do, gave us 2 bad room cards, and didn't mention my Platinum status - there are better in the area - and when they can't take care of their VERY frequent stayers - good luck.

Stayed June 2014
Helpful?
2 Thank msgtp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda B, General Manager at Fairfield Inn & Suites San Jose Airport, responded to this review, July 8, 2014
Dear MSGTP,

We appreciate your time in sharing with us your experience. We will definitely look into the hours of our shuttle service during the weekend. We currently have the shuttle service start at 5am on the weekday's and 6am on the weekend's, however during the holiday it may change so we advise out guests to call the hotel directly to get current operating hours of our shuttle service. We appreciate that you are one of our loyal Marriott Platinum Elite guests and have chosen to stay with us, I will definitely ensure that I share your comments to my staff so that they are aware of what we need to work on to be able to provide exceptional customer service to all future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 25, 2014

The hotel is not far from SJ airport (but so is most of the city center). This does not seem to generate any special noise though. Not in walking distance from mid downtown. There are a few small food places right in front of the lobby (Starbucks etc.), some of which are closed in the evening. Due to the great freeway network you're still several minutes from everywhere.

When we checked in we received keys to a room that was already occupied. I guess mistakes happen. The receptionist apologized and the matter was settled quickly.

Some unwanted noises included the fridge in the room, and walking of the neighbors in the room above us. There was also a single incident of some unidentified whistling device for one minute in the middle of the night (was it the alarm clock that we never touched? The fridge again? who knows). Altogether I must say things were quite comfortable and clean.

Room Tip: In rooms on the ground floor it's easy to load luggage from your car directly through the balcon...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Nitsan_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 19, 2014

We were on a family trip to San Jose, and booked this hotel on a relatively short notice. It was close to our daughters residence, and very convenient. We spent 4 nights here, and it was a pleasant stay. The room was comfortable and clean. It was also quiet, even though there were a number of families with children staying in our wing. The free breakfast is pretty standard hotel fare. Not gourmet, but with a decent selection, and free. I am somewhat of a coffee snob, and fortunately there was a SBUX right across the entrance drive. Since this was a road trip, we found the hotel convenient, and easy to access and to get where we were going. We found the hotel staff to be friendly and knowledgeable. I would recommend this hotel.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank llsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites San Jose Airport

Property: Fairfield Inn & Suites San Jose Airport
Address: 1755 N 1st St, San Jose, CA 95112-4502
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 76 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites San Jose Airport 3*
Number of rooms: 186
Official Description (provided by the hotel):
Rates include a complimentary breakfast buffet featuring fresh Belgian waffles, hot items and an assortment of healthy and hearty options. We offer free wireless & wired high speed internet access, self-parking and airport shuttle service. Each room contains a mini-refrigerator, microwave, coffee-maker, large safe and balcony or patio access. Access is provided to our outdoor heated pool & Jacuzzi, exercise room, 24 hour business center & corner market. We are located on the same lot as Starbucks, Wong Kok Hawaiian & Chinese Cuisine, Pho Viet (open late), Chipotle, Subway and New York Pizza & Dogs. Within walking distance is M8trix Casino/Zone 8 Sports bar and the Metro Airport Light Rail Station where you can catch a ride to Levi’s Stadium, SAP Center, San Jose McEnery Convention Center, CA’s Great America and MORE! Whether your business in San Jose is work or pleasure, we are your perfect choice. ... more   less 
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Also Known As:
Fairfield Inn And Suites San Jose Airport
Fairfield Inn & Suites San Jose Airport Hotel San Jose
Fairfield Inn San Jose
Fairfield San Jose
San Jose Fairfield Inn

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