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Fairfield Inn & Suites by Marriott San Jose Airport
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Reviews (399)
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All reviewsparking lothoward johnsonthe breakfast areagas stationnice poolstrip mallearly flightsan jose airportthe ac unitlight railbreakfast stafffree breakfastshuttle serviceother hotelsbed was comfortableyogurtfree shuttle
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254 - 259 of 399 reviews
Reviewed April 8, 2013

This is a property that is undergoing renovation, so there are some obstacles to deal with along with the updates. Check-in was very efficient in the temporary quarters, and the staff did a professional job. The newly renovated rooms are very nice with fresh carpet, wall covering, new artwork, and freshened bathroom. The towels were fresh and plush. After a long day, the comfy bed was a treat! A good nights sleep was insured with the quiet courtyard facing room.

The downside was the next morning when we went to the breakfast area. The eggs were thin disks and the bacon was paper-thin swirly shaped disks. Surprise - surprise - both were refrigerator cold! Who puts this out for their guests?? The tables were all dirty with food and liquids on every table or counter seating area save one table. I noticed food, a napkin and plastic fork on the floor under tables in the breakfast room while two staff members chatted in the kitchen area.

The management should all have to eat their first meal of the day in these conditions for a month to understand the 'hospitality' that they are extending their guests. This is the hospitality industry isn't it?

My bottom line recommendation - sleep in the new rooms, and go across the parking lot for a great coffee and breakfast sandwich.

Room Tip: Pool/courtyard rooms are very quiet.
Stayed: April 2013, traveled on business
Thank tomp465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

The hotel used to be a sprawling motel that has been nicely renovated. The rooms are quite sizable and (the renovated ones) are furnished per Fairfield's standards.
The sprawling layout makes for a winding walk through hallways from the lobby to your room.
There is a pool and nice outdoor garden which is different from most Fairfields/Residence Inns.
Location is 2 blocks away from SJC airport and 1 block away from the Caltrain tracks, lots of restaurants/eateries nearby.
I'd rate their breakfast a B- by Fairfield standards.
Standard rate is expensive for what you get, but I had a client-negotiated rate which was 20% lower than what was on the website so it wasn't too bad.

Room Tip: Stay in the renovated wings/rooms!
  • Stayed: March 2013, traveled on business
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Thank houstonturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013 via mobile

The location is close to the airport, but the rooms are very small and a bit overpriced for what you get. Casino is next door and provides a good landmark.

Staff was nice, but halls are very loud as I could here every conversation. Not good if you are trying to sleep.

Overall, not bad. Probably would not rush back but would stay again if in a pinch.

  • Stayed: March 2013
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Thank catndog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

This hotel is for extended stay and, like all Fairfield inn & suites has excellent facilities such as full kitchen, laundry room, etc.

But this hotel is a cross the fence from the Santa Clara train station. It is busy all day and all night. The hotel was designed poorly to block this noise and so it is very annoying.

Room Tip: Choose parking lot side. Not train track side.
  • Stayed: March 2013, traveled on business
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Thank RayEOneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013

I stayed here for only one night over President's Day weekend, 2013. The room was a great value, breakfast was free, internet was free and worked fine, and parking was free, which is always a bonus in the Bay Area. The guest room had a strong perfume smell to it when I first entered, but I aired it out with help from the AC unit. The hotel is undergoing renovations at the moment, but there was only minimum obstruction as it was taking place at the far end of the property when I was there. Staff was very friendly and helpful when I encountered them. Although the word "Airport" is in the name of the hotel, it was quiet, I never heard any airplanes. What is confusing has to do with walking around and through the hotel property. The front desk and breakfast room are in separate buildings, and the guest rooms are in a total of three separate buildings as well. None of the pathways that run between buildings are marked/signed (that I saw), so it can be a bit confusing at first on the best way to get from point A to point B. With that being said, it's a minor issue in nature, and I will be back to this property if I am in San Jose again.

  • Stayed: February 2013, traveled solo
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Thank CaliforniaCameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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