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“Great Customer Service”

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Courtyard San Jose Airport
Ranked #8 of 75 Hotels in San Jose
Reviewed June 4, 2012

Nice rooms & great customer service. The workout area was clean and the equipment was well maintained. The breakfast was ample and something for everyone. The location was easy to find and there was a Starbucks 50 feet away. We will stay here again next year when we travel to Fresno.

  • Stayed: June 2012, traveled on business
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Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 - 314 of 358 reviews

Reviewed May 30, 2012

If you know that all you'll need is a place to sleep, I'm sure you'll be fine. Remodeled rooms, nice bed, and clean.

If you might require any interaction with the staff, consider yourself warned. I'll confess that part of this is a whiny review, but I specifically booked this hotel for three reasons: it's directly across the street (though pedestrian-inaccessible) from the San Jose airport, it had a free airport shuttle, and it offered a breakfast-included rate. Only one of the three met expectations (the hotel is, in fact, across the street from the airport!)

Alas, it took 35 minutes for the shuttle to arrive, despite arriving at 11pm on a Sunday night. Breakfast, it turned out, wasn't a sit-down restaurant. And when they say "breakfast" closes at 9:30am, they mean it. I showed up at 9:31 figuring that if all they're going to do is put a Starbucks-style breakfast sandwich in a toaster oven, I might be safe. Wrong.

In the end, I wish I'd followed my instinct on this trip: book via Priceline, pay for a cab to the hotel, if necessary. I'd have saved money, and my expectations would have been lower.

  • Stayed: May 2012, traveled as a couple
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1  Thank onewaySeaWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard San Jose Airport, responded to this reviewResponded June 4, 2012

Thank you for your feedback. I was shocked when I saw your comments on the "lack" of service you recieved at our hotel. I do appreciate the training opportunity. The hotel management team has been working very diligently with the staff on customer service training, so this was disappointing to hear. The wait and response you received was unexceptable and I am sorry for this. The issues you brought to our attention have already been address with the associate. Thank you again for taking the time to reach out. My hope is that you will give us another opportunity in the future and allow us to provide the service that Marriott strives for.

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Reviewed May 8, 2012

Stayed here on a freebie certificate. Easy to find and very close to the airport for our early flight to Hawaii.

Clean comfortable rooms. What you have learned to expect from Courtyard.

Check in was simple. Staff was friendly. Drink prices at the bar/food counter were a little high for wine but it is a hotel.

I’d stay here again before leaving on a trip out to SJC

Room Tip: Get an room facing the courtyard
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  • Stayed: May 2012, traveled as a couple
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Thank sunnski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

Freshly updated rooms were nicely appointed with good furniture, lighting and decorations. I'm not a fan of the breakfast bar and find it too pricey. The biggest surprise was how little thought went into the fitness center. It does have two tread mills and an elliptical but it's tucked away in the farthest corner of the hotel and it was hot and stuffy inside with very little air exchange. No fans inside. VERY CRAMPED and STUFFY. Not a place where I would want to spend an hour doing cardio. Marriott needs to do better than this.

  • Stayed: April 2012, traveled on business
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Thank darkswede218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Stay a night before flight to Maui and also on the way back at the San Jose Airport hotel.

Excellent choice for late or early flights. Hotel location is ideal except there are little choice for resturants after 9.00pm at that area except for some pubs. Shuttle service is good to and from airport.

Parking for stopover is great for a week.

Upgraded room provided - large room for 4 adults.

Rooms cleanliness - average. Carpet seems much older.

Overall, for a short stay is alright but no showstopper.

  • Stayed: March 2012, traveled with family
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Thank Last_travel_bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard San Jose Airport, responded to this reviewResponded April 16, 2012

Dear last travel bug! Thanks so much for recognizing the convenient location of San Jose Airport Courtyard to the Mineta airport. Just to let you and others know, that the hotel was renovated from the lobby area to all guest rooms and was completed mid March. The hotel renovation included a Bistro serving Starbucks coffee and covers both hot and cold menu items for breakfast and dinner. If you should need us with any furture travel accomodations, you should not have any issues with finding a restaurant. Hope the trip to Maui was enjoyable!

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Reviewed April 11, 2012

This is a pretty average courtyard. They meet the standards, have a complimentary airport shuttle, and an upgraded property. But for 200 plus dollars a night, wifi in my room would be nice. Air conditioning turned on in the gym so the mirrors don't steam up during my workout would be an improvement. best improvement: improve sounds reduction! You can hear the planes landing at the airport half a mile away.

  • Stayed: April 2012
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1  Thank wmk191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard San Jose Airport, responded to this reviewResponded April 16, 2012

Thank you for taking the time to share your feedback on your recent stay at the San Jose Airport Courtyard. I am glad to hear that the hotel for the most part lived up to the Marriott standards. WiFi has been an issue that has been high on our priorty list and the good news is that by mid May we will have completed the installation. We are very excited to add this very important necessity to our travelers. In turn, this will add value to each guest experience and will compliment our fully renovated rooms and lobby. We hope to see you in the near future.

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Reviewed April 1, 2012

The Airport San Jose property is a very good looking property. It has a a good gym, tennis courts, pool and hot tub within the property. Unfortunately for me I had a room on the GF (a big no no as it can be quite noisy at night) and in my 10 days stay I had no advantage of the views. The service at the hotel is very low. The location of the location is also not very convenient as there is nothing close to the hotel. Overall, this can just be a good place to stay for a couple of days - but important to carefully select the room.

  • Stayed: January 2012, traveled on business
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1  Thank bhandarisonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Jose Airport

Address: 1727 Technology Dr, San Jose, CA 95110-1310
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in San Jose
#11 Business Hotel in San Jose
Price Range: $142 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Jose Airport 3*
Number of rooms: 139
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Also Known As:
Courtyard By Marriott San Jose Airport Hotel San Jose
San Jose Courtyard
San Jose Marriott

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