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“Hamburgers” 3 of 5 bubbles
Review of The Counter Santana Row

The Counter Santana Row
Ranked #23 of 2,143 Restaurants in San Jose
Certificate of Excellence
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Kids, Families with children
Dining options: Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Full Bar, Highchairs Available, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: A Burger for Every Lifestyle. Choose from our fresh and All-Natural ingredients to custom build the burger or salad of your dreams!
Los Angeles, California
Level Contributor
122 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Hamburgers”
3 of 5 bubbles Reviewed April 11, 2013

Build your own burger, pretty good but a little pricey. Serve beer and wine. My husband was confused about filling out the order sheet, but they do have menu items that do not require so many choices. Good place for kids or a quick lunch .

Visited April 2013
Helpful?
Thank lascola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Visitor rating
    61
    48
    23
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Jose, California, United States
Level Contributor
51 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Fun. Tasty. Economical.”
5 of 5 bubbles Reviewed April 8, 2013

Build your own burger with a variety of standard and inventive ingredients. And, unlike other chains, they will actually cook your burger the way you want it - even if you want it medium rare! But don't stop there. The sweet potato fries and dipping sauce make life worth living. And, if you build your own burger, why not build your own cocktail? Or try an adult milkshake. mmmm. Service is good and the patio seating is nice when there is music playing in the nearby plaza. The price is a little higher than your average burger joint, but you definitely get what you pay for. Yum!

  • Visited April 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Dinna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
48 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Fabulous burger options”
5 of 5 bubbles Reviewed March 17, 2013

We were walking around Santana Row looking for restaurant options and a passerby suggested The Counter. They were able to seat us fast and there is a wonderful outdoor dining patio area as well. The build-your-own-burger option was great for our family. The menu also includes salads, burgers in a bowl, and traditional burgers if you do not want to build-your-own. The food was fabulous, the service was great and we were so glad this restaurant was recommended to us. Great for kids as there is a playground area too.

  • Visited March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank CindyW2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
32 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great burgers”
4 of 5 bubbles Reviewed February 27, 2013

You can smell the burgers cooking throughout Santanna Row! Efficient & quick, great burgers. Lively outdoor area to eat, or inside.

Visited February 2013
Helpful?
Thank paytonplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
70 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Good Burgie!”
3 of 5 bubbles Reviewed February 3, 2013

I typically travel regularly to San Jose and frequently stay in the vicinity of the The Counter on Santana Row. The burgers here are generously sized with a great deal of variety in the available toppings. The kitchen consistently gets the "doneness" right. French fries are tasty and fresh. They have a good selection if beers and drinks. There is wine available too but who goes to a burger joint to drink wine?

Service is generally good. It can be hard to find a place to sit if you hit rush hour but that is not unusual in the Santana Row area. The restaurant has a very open seating plan and lots of hard surfaces so it tends to be a bit noisy.

When you get around to bang for the buck though, The Counter tends to fall a bit in my rating. A burger, fries and a beer will set you back $20. No matter how good the food is, that's a *lot* of money for a hamburger. If you're on expense account and less concerned about the price it's a nice enough place to have dinner. I'll give it a weak thumbs up.

  • Visited January 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Ted P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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