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“Good location and helpful staff.”

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Four Points by Sheraton San Jose Downtown
Ranked #9 of 75 Hotels in San Jose
Stockholm, Sweden
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good location and helpful staff.”
4 of 5 bubbles Reviewed February 8, 2013

I really recommend this hotel. Nice, clean rooms, in an average size. Comfortable bed. Really friendly and helpful staff.

The location is good. You got a lot of restaurants at walking distance, but mostly fast food once. But thew best resturant in the area that we found, is the one connected to the hotel - Mosaic Restaurant & Lounge. Relly good food, both their breakfast and the dinner.

The gym at the hotel is really small (just a running machine, a bike and a couple of yoga mats), but you can go to Bally (for free), just around the courner, and they got it all.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SofiaVik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, February 12, 2013
We're happy to hear you enjoyed your stay, and thanks so much for leaving a review. We will pass along your comments to our restaurant - they will be very pleased to hear that you called them the best restaurant in the area! Hope to see you again if your travels bring you to San Jose.
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498 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Broomfield, Colorado
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

I had 10 stays in this hotel last year. It is convenient to the South Bay Area (San Jose, Cupertino, Sunnyvale). This is a not a new hotel. It was built in 1911 and has all the charm and warts you would expect from a hotel that is over 100 years old. The rooms are spacious and functional if not luxurious. The staff is friendly and efficient. One of my favorite things about this hotel are the free passes to the Balley's Health Club across the street. It gives you a much better work out experience than you would expect from a Four Points. Mosaic, the in house restaurant also has a diverse menu and is much better than a typical hotel menu.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GregRCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, February 6, 2013
Thanks for the kind words! We're so glad you enjoy staying with us when you're in San Jose. Safe travels and hope to see you again soon!
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Tracy Ca
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

I went to a party that was help at this hotel and I must say that it was wonderful. The location, the food, the drinks, the service it was all great. I met the director of sales and from the moment we met with JC he made us feel very welcome. I will definitely be having another event there soon. I especially love the modern feel. Overall I would give 10 stars but I am only allowed 5.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, February 4, 2013
Thanks for the positive feedback! We are so happy to hear that we met your expectations on all levels! We value JC and all his hard work as well - we will be sure and pass your comments along to him. Let us know when you want to hold your event here! See you soon.
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Austin, Texas
1 review
5 of 5 bubbles Reviewed January 29, 2013

I have stayed here with my husband couple of times now and I have to say that it is a fantastic hotel. What makes this place special is that its right in the middle of downtown easy to get around. Second, the rooms themselves are nice. They are always clean and the service is always top notch. The food and drinks are the best.. Will stay here again and again when visiting the bay area. Thanks JC for making us feel comfortable and your recommendations... They were great!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 24, 2013 via mobile

Let me start off by commenting on the check in staff. They were courteous and @ 10:30 PM understood a person that travels often doesn't want a bunch of pomp and circumstance when simply trying to place their head on a pillow. I am SPG platinum and locations like this can be a dice roll on upgrades but the front desk staff proactively acknowledged and my upgrade to a "junior suite " was already in place. The room was what you would expect. Comfy bed a plaid chair and a pull out couch with my only complaint being the sub-optimal placement of the tv with regard to the bed.

I did not partake in any food so no comment there.

My only 2 issues.

1. The parking attendant acted like a troll under a bridge collecting his cut. Bad experience he could have just been having an off day.

2. Even with a courtyard facing view the street noise was annoying and disrupted my sleep.

All and all what you would expect for what it is - a business hotel.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liveonthegrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, January 25, 2013
We appreciate you taking the time to post a review about your stay, and are pleased to hear you were able to settle in after your late arrival. We have passed along your comments to our front desk associates and have addressed your parking experience with our attendant. Thanks again for your feedback. We hope to see you again soon!
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Lincoln, California
1 review
5 of 5 bubbles Reviewed January 17, 2013

Within minutes of arrival we knew we had made the right choice. This place so exceeds expectation. It's the whole package. Comfort, peace, food, drink!!! JC the Director of Sales is the best host ever! Cant wait to go to our concert tomorrow. Do not miss an opportunity to stay here. The internet works perfectly, despite some other reviews and everything is amazingly clean and well done!!!! Highly recommend!!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Mesa, California
1 review
5 of 5 bubbles Reviewed January 13, 2013

The hotel is straightforward. What you'd expect for a Four Points. I really liked the hotel staff. We arrived late and were greeted by Angela who made our check-in easy and painless. We had a somewhat complicated reservation, but she was able to sort it all out quickly. I would stay here again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose Downtown, responded to this review, January 15, 2013
Jeff R -

Thank you for taking the time to review our hotel. We're so happy to hear that you enjoyed the hotel accommodations and our friendly associates. Hope to see you back soon at Four Points by Sheraton San Jose Downtown. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Jose Downtown

Property: Four Points by Sheraton San Jose Downtown
Address: 211 S 1st St, San Jose, CA 95113-2702
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 75 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Jose Downtown 3*
Number of rooms: 86
Official Description (provided by the hotel):
Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more   less 
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Also Known As:
4 Points By Sheraton San Jose Downtown
Four Points By Sheraton San Jose Downtown Hotel San Jose
Montgomery Hotel San Jose
Montgomery San Jose

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