If the people made [all] the difference, we'd give this property 10 stars. All the staff were not just helpful but downright fun.
But they were pushing the service boulder up a cosmetic mountain that was just too steep. From a worn exterior to slow elevators to a poorly designed entrance, this property needs not just a facelift but a body lathe.
We had a room that was advertised as an upgrade (a nod to our Starwood Platinum status) but was really just bigger, with no view and no extra furniture to showcase the extra space.
Internet wifi service was off (codes wouldn't work) and after multiple calls to the front desk and conversations with other staff, they offered to send maintenance to our room. Huh? The Web site wouldn't take our password - were they sending Mavis Beacon to teach us to type?
So an A for effort. D for results.
- Official Description (provided by the hotel):
- Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more less
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- Also Known As:
- 4 Points By Sheraton San Jose Downtown
- Four Points By Sheraton San Jose Downtown Hotel San Jose
- Montgomery Hotel San Jose
- Montgomery San Jose