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Four Points by Sheraton San Jose Downtown
Ranked #8 of 75 Hotels in San Jose
Certificate of Excellence
Weston, MO
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Dowdy.”
Reviewed July 1, 2012

If the people made [all] the difference, we'd give this property 10 stars. All the staff were not just helpful but downright fun.
But they were pushing the service boulder up a cosmetic mountain that was just too steep. From a worn exterior to slow elevators to a poorly designed entrance, this property needs not just a facelift but a body lathe.
We had a room that was advertised as an upgrade (a nod to our Starwood Platinum status) but was really just bigger, with no view and no extra furniture to showcase the extra space.
Internet wifi service was off (codes wouldn't work) and after multiple calls to the front desk and conversations with other staff, they offered to send maintenance to our room. Huh? The Web site wouldn't take our password - were they sending Mavis Beacon to teach us to type?
So an A for effort. D for results.

Room Tip: Stay somewhere else.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank WestonMOCook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 5, 2012
Dear WestonMOCook:

Thank you very much for bringing the aforementioned issues to our attention. Please be assured that all guest feedback is taken very seriously.

I am gratified that our staffs attitude and helpfulness somewhat helped to offset the issues you experienced; I sincerely apologize for the inconvenience caused you during your stay. Your comments are of great importance to all of us and are quite valuable in our ongoing quality improvement process.

Despite any dissatisfaction which you might have experienced, we hope to have the chance to welcome you back to Four Points by Sheraton San Jose Downtown in the near future.

Thank you,

Randy Zimmerman
General Manager
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514 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, California
Level Contributor
130 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 26, 2012

We were quite happy overall with the Four Points downtown San Jose, though would avoid the restaurant in favor of one of the MANY wonderful restaurants nearby. As other posters have commented it's an old building that has been updated successfully, but be ready for some quirky low ceilings, small windows, and slow elevators. We tested the staff pretty severely by, for example, needing our car at 4:45 AM and they performed admirably. The location was a huge plus; we walked to dinner and breakfast each day and were able to get in and out of town by car very easily.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thelivingjuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 5, 2012
Hi:

Thank you for your review of the Four Points by Sheraton San Jose Downtown! We are quite pleased that your stay was so enjoyable.

We look forward to welcoming you back to our hotel. In the meantime, safe travels and best regards!

Sincerely,

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2012

This hotel, as compared to others in the area, is a cut above. I stayed in the hotel for 4 nights/week for 4 months and couldn't be happier with my time there. The front desk staff is exceptional and honestly rivals the historical service at a Ritz-Carlton. I highly recommend everything about this hotel. The only complaint I could suggest is that the wi-fi is not very fast. A simple upgrade to that and this hotel would be flawless.

Room Tip: There is a workout facility across the street (Bally Total Fitness) accessible for free. I recommend...
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vandytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear Vandytrip:

We are extremely appreciative that you were kind enough to post these very positive comments on our Four Points by Sheraton. It is particularly nice to see such positive feedback on our friendly staff and the service that they provided you. Our Team works very hard at demonstrating positive hospitality and it is gratifying to see your comments.

As to our internet speed, we are in the process of adding WAP's to our network to facilitate our bandwidth. I hope to have that completed within the next month.

Thank you again and we look forward to having you visit with us again soon.

- Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 21, 2012

I had an excellent time here...this is a really old building that has been updated and is really modern and comfortable.

I got upgraded to a suite (not sure why) and appreciated the extra space and goodies. Had a very nice room service dinner and breakfast (sorry but way too lazy to go down to the restaurant but it looked nice in passing). Food was great, the Asian food in particular was excellent.

Staff was quite accomodating; just really liked the feel of this hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juanfleabonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear juanfleabonic:

We are extremely appreciative that you were kind enough to post these very positive comments on our Four Points by Sheraton.

It is particularly nice to see such positive feedback on our restaurant, friendly staff and the service that they provided you. Our Team works very hard at demonstrating positive hospitality and it is gratifying to see your comments.

Thank you again and we look forward to having you visit with us again soon.

Thanks again,

Randy Zimmerman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, California
Level Contributor
177 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 20, 2012

This hotel is within walking distance of alot of downtown amenities. We love to take in shows at the Improv, a mere 3 or so blocks away. Clean hotel with complimentary bottled water. The only complaint I had from this stay was the air conditioning didn't work well, but it wasn't a big enough deal to even ask to be fixed.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 6, 2012
Dear Crystal:

Thanks for posting this review. I'm pleased that you enjoyed your visit, in spite of a marginally operating AC unit. Please accept our apologies for any inconvenience this may have caused you. That said, it seems our hotel otherwise met or exceeded your expectations.

We look forward to your return to San Jose. Until then, safe travels and be well!

Thanks again,

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 20, 2012 via mobile

Check in was not very helpful and did not seem to care much. Room was nice, Internet did not work and front desk person's did not care to help. Not a bad place overall but pricey fort the bad service.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catndog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 6, 2012
Dear catndog:

Thank you for your review. While I'm pleased that your overall rating was favorable, the actions and attitude of our service staff that you've described are of great concerns. I've addressed your issues with our management team so that future encounters can be more positive.

Thanks again for the feedback, and we look forward to welcoming you again to San Jose.

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 11, 2012

This property used to be a boutique hotel--the Hotel Montgomery--so the property has a lot of nice finishes and rooms are large and comfortable. (You might want to see how the building was moved to its current location by checking out the "Hotel Montgomery Moves" video on YouTube.) I had stayed here several years ago when it was still the Hotel Montgomery, and the service used to be much better. The service is not bad now--it's just more the limited service that you might expect in a Four Points. Still, I found the staff friendly and helpful. If you want to exercise, they have an agreement to let you use the Bally Total Fitness only about half a block away.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SoMuchToSeeAndDo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 6, 2012
Dear Somuchtoseeanddo:

Thanks for your review. I'm particularly pleased that you took note of our history; we are proud that our relationship and brand alliance with Four Points has, absolutely, saved the venerable Hotel Montgomery from an uncertain future and/or demise. As such, we enjoy great success with our new brand identity, but we remain focused - and respectful - of our great history. Having just turned 100 years old last year, we look forward to the next century of service to the community and it's visitors.

Thanks again, and safe travels!

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Jose Downtown

Property: Four Points by Sheraton San Jose Downtown
Address: 211 S 1st St, San Jose, CA 95113-2702
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 75 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Jose Downtown 3*
Number of rooms: 86
Official Description (provided by the hotel):
Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more   less 
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Also Known As:
4 Points By Sheraton San Jose Downtown
Four Points By Sheraton San Jose Downtown Hotel San Jose
Montgomery Hotel San Jose
Montgomery San Jose

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