We just returned from a 10 day vacation where we flew out of San Jose, California. After searching the internet for a hotel we could park our car with shuttle to and from the airport, we settled on the Sleep Inn on Harris Way in San Jose. We stayed there the night before our flight out and were taken to the airport.
When I made the reservation I specifically asked if it was necessary for us to stay a night on our return in order to be picked up at the airport and taken to our car, which was left parked at the Sleep Inn. I was assured that this was not necessary. We made arrangments with the hoitel for the pick up at the airport 10 days later. We were told to call the hotel after we picked up our baggage and they would send someone to get us.
We called immediately upon picking up our baggage and we told at that time they would NOT send someone to pick us up as we did not have a reservation to stay the night on our return, even though I had specifically addressed this before our departure. There we were, stranded at the airpot, tired and our car many miles away. Luckily we were able to contact a friend in the area who picked us up and took us to our car, but I am still pretty steaming about this situation. The Sleep Inn charges extra for this hotel shuttle/parking service, which we paid and then not to received the service you paid and arranged for is unforgiveable. Beware of being ripped off and stranded by this hotel.
- Official Description (provided by the hotel):
- 2011 Gold Award Hotel ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Silicon Valley Hotel San Jose
- Sleep Inn San Jose
- San Jose Sleep Inn