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“Good location but an average hotel”
Review of Quality Inn

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Quality Inn
Ranked #45 of 75 Hotels in San Jose
Pune, India
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good location but an average hotel”
Reviewed November 3, 2013

Stayed here over a business visit as the hotel is conveniently located, and the rates are very reasonable.
The front desk is very helpful, WiFi is free and fast, reliable. Breakfast options are just okay - nothing special. It is definitely not for a posh stay.
Two things you might also want to know:
- Swimming pool is too small - it is basically a baby pool with some depth..
- They have different rates for weekend vs. weekdays (weekdays work out costlier)

Room Tip: take a room which is front facing - towards the street, you get a good morning light.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MuzM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsanjoseca, Webmaster at Quality Inn, responded to this review, June 30, 2015
Dear Guest,

I appreciate your comments. I’m pleased that you had a generally good experience with us. We’re improved the hotel in many ways since your stay, and we’re now meeting guest needs better than ever before. I hope you will give us another chance to completely satisfy you in the future.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
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English first
Boston, Massachusetts
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 23, 2013 via mobile

Booked a room here because nothing else was available. The room was okay, wi-fi worked and was free, breakfast was okay but nothing special. Now the negatives. The hallway carpets were dirty and stained and did not present well. The door to the hotel laundry area was open all the time and not something you want to see. Like others said the neighborhood was not the nicest part of town. I did not feel comfortable walking around at night, so I used the hotel's treadmill for my walks. I will try to find a different place next time.

Stayed October 2013, traveled on business
Helpful?
Thank EL_BOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsanjoseca, Webmaster at Quality Inn, responded to this review, June 30, 2015
Dear Guest,

I appreciate your comments. I’m pleased we met your needs and provided amenities that made your stay better. I’m also pleased you found the fitness center a useful amenity. Everything about our hotel has improved since your stay, and we’re now better than ever before. I hope you will soon give us another chance to satisfy you.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 26, 2013

Stayed here one night before early morning flight. Room and bathroom were great and we slept well. Able to eat a hot breakfast before 6:30 and caught the airport shuttle at 6:30. Staff were VERY accommodating in arranging the shuttle. Will stay again and fly out of San Jose instead of San Francisco or Oakland.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hajanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 8, 2012

I stayed here because it was cheap and they had availability at short notice. It was ok, but the room had a strange air freshener smell as if they were desperately trying to mask years of tobacco smoke. The hotel is conveniently located next to the 101 but the area felt slightly shady. Asking for laundry service got me directed around the corner to a local launderette.
Staff were friendly and helpful and if I had to I would stay again.

Stayed December 2012, traveled on business
Helpful?
1 Thank pjh50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 15, 2012

We stayed here for 2 nights because we couldn't get a hotel elsewhere. The hotel seems to be a newer property in not a very nice part of town (they must have a problem with the area because they require a code to get into the lobby bathroom!). The entire hotel smelled of disenfectant, including the rooms (not a very pleasant smell-like they were trying to hide something). The internet connection was EXTREMELY slow (but free). They didn't install a lamp over the bathroom sink, so the bathroom is very dim. There is a microwave and refrigerator in the room, which is a nice feature. The breakfast is free, but typical of a Comfort Inn (don't expect much). We don't recommend this hotel. Find someplace else to stay when you are in the area.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peamomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsanjoseca, Webmaster at Quality Inn, responded to this review, June 30, 2015
Dear Guest,

Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. We have taken note of these comments and want you to know that many improvements have been made to the hotel since your stay. Thanks again for sharing your thoughts with us.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
129 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 11, 2012

I stayed for one night only but did not get a good impression. Room is regular and bathroom is ok for one night or two but would not recommend the hotel if you plan to stay more.

Wifi does not definitely work in the 1st floor. Staff tried to handle me a ethernet cable but it did not work either.

I would recommend staying in Holiday Inn next door (their wifi signal was available in the entire block).

Room Tip: Do not get a room in the 1st floor if you are planning to use wifi (Internet).
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YoungCoupleFromGRU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsanjoseca, Webmaster at Quality Inn, responded to this review, June 30, 2015
Dear Guest,

Thank you for the review. I apologize for any lapses you experience during your stay. You’ll be pleased to know that we’ve made many improvements to the hotel in recent months that make the guest experience better than ever before. I hope you will give us another chance to serve you soon.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 25, 2012

We stayed here on an overnight layover & booked online in advance. The service at the front desk was excellent & we were able to print out our boarding passes for the next morning easily in the lobby. We arrived after 9pm at night & called the hotel from the airport upon arrival. They had the free airport taxi/shuttle service there within about 5 minutes & it was only a 5 minute drive to the hotel. There was a 24 hour Denney's next door. The room was nice & clean & very spacious. It had a hair dryer, microwave & refrigerator. Breakfast the next morning started at 6:30 & offered a lot (several cereals, chocolate or regular waffles, english muffins/toast/muffins/danishes, cold juices, coffees, hard boiled eggs, yogurts, scrambled eggs, bacon, hashbrown patties, fresh fruit). The front desk arranged for the airport taxi to pick us up at 7:15 & it was there on time & had us to the check in area within 5 minutes. The hotel isn't in the best part of town, but for convenience & all that they offer, it was fantastic & i would definitely stay there again & recommend it to others for overnight accommodations. We weren't there long enough to cruise around the rest of the hotel & see the pool or anything, but the breakfast room & our room was nice! :)

Room Tip: Our room was on the 2nd floor & the first one outside the breakfast room. It was very quiet &...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KilohanaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 875 N 13th St, San Jose, CA 95112-1529 (Formerly The Comfort Inn San Jose International Airport)
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #45 of 75 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Quality Inn San Jose Airport tops the list of hotels & suites for value, service & a central location. You'll experience superior hotel service, style and value-added features two miles from the San Jose, CA International Airport and area attractions. ... more   less 
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Also Known As:
Comfort Inn San Jose
San Jose Comfort Inn

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