The best thing about this hotel is the very cool "Santana Row" location with awesome shops and restaurants all around and an amazing mall across the road.
Everything was very "average". Worst of all, the staff have no personality at all. Very dull and official, not friendly in any way. Every morning when i'd phone for my car, i'd be left on hold for minutes at a time.
The person wrote down the wrong room number when i checked in. I didn't mind as it's an easy mistake but after lugging my suitcase all the way back down to Reception, she didn't even apologize.
The rooms are musty and old and set off my allergies.
I really would not recommend this hotel. It has so much potential but it needs some more professional service and a bit of TLC.
To make matters worse they have a VIP club - I joined it 7 days before i stayed there but they didn't process it for 10 days and therefore i wasn't credited for my stay. And when did send me a confirmation they told me it only works if i book direct, not on any other website nor through a travel agent. Um, that is not VIP. It's 2013 and you're in Silicon Valley - you might want to get a more advanced VIP system!
- Official Description (provided by the hotel):
- Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more less
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- Also Known As:
- Hotel Valencia Santana Row
- Valencia Santana Row Hotel