We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel on Santana Row. Good for Business, but wouldn't take the kids.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Valencia - Santana Row
Ranked #5 of 75 Hotels in San Jose
Certificate of Excellence
Reviewed May 16, 2013

I recently stayed at the Hotel Valencia on Business for the second time. It has beautiful rooms, a lovely atmosphere, and a great location with easy access to restaurants, shopping, and nightlife. The rooms include free wifi rate-limited to 1.5 mbps or you can pay $10 a night for 5 mbps, both are limited to 5 devices per room. I'd never seen tiered internet in a hotel before and while 1.5 mbps is painfully slow I did reliably get that speed—unlike in many hotels with internet that is unresponsive and prone to connection loss.

In additional to the nice rooms the hotel offers a gorgeous courtyard and above-average complimentary breakfast. I would have liked to see a wine reception in the evenings as many other Silicon Valley hotels have, but its not a deal-breaker.

The only con I can offer is that the hotel feels stuffy and overly formal. The halls were very very quiet, as was the lobby, pool, and courtyard. This may be what you are looking for in a business hotel but I wouldn't want to travel here with kids. I don't think they'd be comfortable and it would be a serious disruption to the atmosphere. I stayed during the week both trips, so perhaps the weekends are different.

Room Tip: Get a high room to enjoy the mountain view.
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for your feedback. I have to say yours is the first comment we have received saying the hotel is formal and stuffy. The daytime during the week are certainly more quiet as most guests are out of the building on business.

We will be doing a renovation starting in November and I hope you will find the hotel more relaxing and inviting.

Again, thank you for sharing.

Cordially,
Bonnie Best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (797)
There are newer reviews for Hotel Valencia - Santana Row
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

414 - 420 of 798 reviews

Reviewed May 14, 2013

The hotel was great, from the valet to the rooms. Even the fitness room had some free weights and a nice set up. Breakfast was the best I've had for continental.

One complaint, the reservation agent was quite rude.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for providing feedback regarding your stay at Hotel Valencia. We are happy you enjoyed your stay.

Cordially,
Bonnie Best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

Stayed at the hotel Valencia during a three day business trip. The staff and room was great.

For those not familiar with Santana Row, it's an urban version of Main Street USA. Where retail, restaurants, and housing blend together to create a walkable urban space. The great thing about Santana row is also one of the minor issues with the hotel. The streets and crowds can be loud at night. Ask for a courtyard room to minimize the noise. Otherwise, the hotel is ultra convenient and in the heart of Santana Row. You never need to drive anywhere while staying at the hotel.

The hotel room was fantastic and so was the staff. The room was clean, comfortable and large. Plenty of space to relax and take it easy after a long day. The bed was extremely comfortable and my room was quite...I asked for a courtyard room upon check-in. The hotel offers a free breakfast buffet every morning. The selection of breakfast items was the perfect to the day.

The only concern I had with the hotel was the general maintenance of the common areas. The hallway carpet on the 6th floor look dirty and in some places the carpeting was starting to ripple. Also, the bar and lobby needed to be freshened up as it was looking dark and dirty.

One tip, save yourself $24 a night and self-park. The underground parking garage is only a short walk around the corner from the hotel and has plenty of spaces for those that park overnight.

I would definitely come back again. The hotel didn't get five stars from me due to the lack of common area maintenance. However, I heard the hotel is expecting to remodel soon which once complete will change my rating from four to five stars.

Stayed: April 2013, traveled on business
Thank MPLS-MN_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for providing feedback on your stay. We are happy you enjoyed your stay.

We will be renovating all of the guest rooms, corridors, elevator landings, lobby and Vbar beginning in November. We feel confident you will enjoy the fresh new look!

Cordially,
Bonnie Best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

One of my favorite hotels in the Bay Area. The rooms are fresh and designed with a chic, modern touch. Everything is super clean and the staff is great: knowledgable and friendly. Located in the great location of Santa Row with tons of things to do. Beds are comfortable, rooms smell great, and bathrooms large and clean. Just cant say enough about this hotel.

Room Tip: Choose a room that faces the courtyard. The rooms facing the street can get noisy due to the bars/re...
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for sharing your experience at Hotel Valencia. We appreciate the positive feedback.

Cordially,
Bonnie Bet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

Stayed here for a wedding weekend and enjoyed the hotel's services ( Lovely breakfast) and surrounding "village" of Santana Row's shops and restaurants.

As it is centrally located to many other Bay Area destinations, one area for management focus is the hotel's ability to make relationships with taxi's and provide an entrance and exit to service hotel and restaurant customers. On two occasions, we had to leave the hotel's taxi stand after waiting 20-30 minutes to hail a cab - the last time, to make it to the wedding before the "I do's!"

Hotel room was spacious, modern and clean with comfortable beds.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lapwing66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for your feedback. We are happy you enjoyed your stay.

Your comments regarding taxi accessibility has been passed on to our staff to work on improvement.

Cordially,

Bonnie Best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

Beside that the hotel is located on a great place ( Santana Row ) with a lot of restaurants an shops,
The staff is always very friendly an helpful. Like very much the breakfast because of the nice environment.
Was staying in the Valencia several times when I was on business travel this time I was on PTO with my family.

Stayed: April 2013, traveled with family
1  Thank Beat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for sharing your positive feedback for your stay at Hotel Valencia Santana Row!

Cordially,
Bonnie Best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Location, style and service - I always have a great stay at the Hotel Valencia when in San Jose, and it's my preferred choice. I'm a business traveller and their are many leisure and food options right on your doorstep. The room is always clean and comfortable and I've had zero to complain about so far! Looking forward to my next stay here.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank merrinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this reviewResponded July 28, 2013

Thank you for your kind comments! Please let me know if I may assist you during your future stays.

Cordially,
Bonnie Best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Jose hotels
3.4 mi away
Fairmont San Jose
Fairmont San Jose
#8 of 75 in San Jose
2,257 reviews
8.1 mi away
Dolce Hayes Mansion
Dolce Hayes Mansion
#3 of 75 in San Jose
1,404 reviews
3.1 mi away
Hotel De Anza
Hotel De Anza
#10 of 75 in San Jose
642 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
San Jose Marriott
San Jose Marriott
#4 of 75 in San Jose
958 reviews
6.6 mi away
HYATT House San Jose/Silicon Valley
3.2 mi away
Hilton San Jose
Hilton San Jose
#9 of 75 in San Jose
1,172 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Valencia - Santana Row? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128-2049
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
Price Range: $226 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Priceline, Cheap Tickets, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your Hotel Valencia - Santana Row reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing