We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Concerned, caring staff” 4 of 5 bubbles
Review of Comfort Suites Airport

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Comfort Suites Airport
Ranked #49 of 75 Hotels in San Jose
Paso Robles, California
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Concerned, caring staff”
4 of 5 bubbles Reviewed January 22, 2014

Spent two night here utilizing the Park & Fly package. After the first night we noticed the bathtub was slow to drain while showering. This was mentioned to the manager at front desk. He apologized, said it would be looked into, and even gave me a small box of chocolates. When we returned from our shopping trip, and dinner the shower problem had been corrected. It's true this is an older property, but it's clean, delivery and pick up to and from airport (hotel paid taxi) was prompt, and the caring staff made it all worth the visit. Courtesy breakfast was hot, with good choices to start the morning. If you want more, a Denny's is next door.

Room Tip: Second floor room, will place you on same level as breakfast lounge.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

182 reviews from our community

Traveler rating
    46
    67
    34
    18
    17
See reviews for
42
47
18
54
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Saint Regis, Montana
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 20, 2014

Nothing outstanding here. From the less than enthusiastic check-in and check-out to the view of the crack house motel behind us, this is only a mediocre place to stay while waiting for a flight from SJC. Room was O.K. and the breakfast was decent. Didn't expect too much for the price anyway. My biggest complaint was that a $118 charge from the motel against my credit card mysteriously showed up one day after we checked out. After two calls we were finally connected to the manager who could only say that the charge was a mistake and that she would promptly credit our card. Over one week later nothing has been done. This time, after contacting the G.M., Veejay, he tells us that he will take care of it. We'll see..... I sure hate dealing with these problems while we are traveling.

Room Tip: Ask for a top floor room (quieter) and make sure you get a receipt when you check out.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 20, 2014

We stayed here the night before leaving for Maui and left our car for eight days. The Park 'n Fly package, which you can only book directly from the hotel's website, was the cheapest one I could find for SJC that would work for 2 adults and 2 big kids. The hotel room itself was very nice, and the rollaway I requested was in the room when we arrived, which was very convenient. The front desk clerk (who was the same person when we arrived as when we checked out early that morning) was very friendly and helpful, but she forgot to ask for our car information, which prompted us to call once we arrived in Maui to make sure they knew our car was there and it was not going to be towed away. We really liked the parking garage as opposed to a lot, and we felt that our car was safer here. And it was safe, for it was there waiting for us when we returned, exhausted, late at night a week later. The shuttle service consisted of cab rides both ways, for they did not have a shuttle that was available for the times we needed the ride to or from the airport. There was some confusion about the location for our pick up from SJC late Wednesday night, but the clerk had given the cab driver my cell number and we were able to find him eventually. Not smooth, but it worked.

We left too early for breakfast, so the front desk clerk gave us each a paper bag breakfast that consisted of a cereal bar, a mini bottle of water, and an inedible piece of fruit. It was a nice gesture, however.

While the interior of the hotel is nice, the walls are thin and we could hear a lot of other guests during the night, just as I am sure they heard us get up at 5AM to get to the airport. The location of the hotel is another reason for the average rating. Yes, it is an urban area, and yes, this is not an upscale property, but seeing prostitutes and obviously strung-out vagrants on the streets near the hotel made me a bit squeamish about my choice. Overall, I wish I'd spent the extra money for the top-rated La Quinta. I hope this helps other travelers!

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NEOTeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, AZ
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

In town over a long weekend for business. Had my own vehicle, so no experience with the shuttle service. Needed something within a few minute drive from SAP Center that was clean and comfortable, at a decent price (under $100 a night). This fit the bill beautifully. Parking is ground level in garage underneath hotel, which kept us protected from the windy, rainy days we encountered. Front desk staff very friendly. We were on the 3rd floor, facing the street. I was concerned we would have traffic or trolley noise, but we did not. The non-smoking room was nice and roomy with 2 Queen beds, a kitchenette area with a small fridge, small microwave, coffeemaker with coffee, a small sink and cupboard space. No plates, cups, eating utensils are provided, but this is not an extended stay hotel where you would have a stove top and those things included. We used the fridge to cool our bottled water. This mini suite had a nice desk area along with sofa and coffee table, great for doing a little work on your computer and/or keeping your work items separate from your living space. Beds were very comfy. Bathroom has plenty of space for your toiletries, and I really appreciated the good lighting and magnifying mirror. Plenty of hot water with good water pressure. The closet was a bit shallow and small, but if you push the hangars in like we did, you should be able to close the mirrored bi-fold doors. An iron and ironing board are also provided. Our room was very clean and housekeeping did a great job. We took full advantage of the real breakfast provided on the 2nd floor in the breakfast room. Real compared to the regular continental breakfasts of dried up pastries, instant oatmeal, and a banana or orange I am used to at many places of this level. This place provided scrambled eggs, bacon or sausage, hash browns, pastries, different breads, cereals, regular and decaf coffee, tea, juices, fruit, etc., all served promptly at 6:30 am every morning – and done so with a smile. Our room was exceptionally quiet, making for good nights' rest, very much appreciated after long days attending to business. I will definitely stay here again when back in San Jose. Good job, Comfort Suites! The travelers’ photos from October 2013 are very accurate, so I did not include any of my own.

Room Tip: Third floor, Room 321 was exceptionally quiet.
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LuvScuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 27, 2013

The reviews here led me to expect better than my actual experience. It was OK, and I'd stay again in a pinch, but I would try to find something else first.

The good parts very friendly and helpful service, and most of the hotel in very good shape, seeming pretty new. And the location is great – very close to the airport, very close to a light rail stop, and reasonably close to downtown, etc.

On the other hand, the in-room coffee was perhaps the worst I have ever tasted, and the room looked as if the edges and corners of the rug had never really been vacuumed well.

I was pleased to read that they offered breakfast to go if you were leaving before breakfast was served, but since I was also leaving before I was fully awake, I forgot to ask for it, and wasn't offered.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tuctrohs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed December 5, 2013

I must admit, I was pleasantly surprised at the service and comfort of this place. it was close to the airport, had a quick and courteous airport shuttle service, and was right next door to Denny's! LOL Hey, I arrived hungry, so that was a godsend.

Oh, and the comp breakfast the next morning was yummy! All the staff were nice and friendly, and the rooms are comfy.

Room Tip: Next to elevator or main stairwell. That'll put you closer to breakfast in the morning and the...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rabalicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl City, Hawaii
Level Contributor
252 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

Location is very good. Our flight came in late so we needed an overnight stay before driving out to Carmel the following day. The hotel has a airport "shuttle" service but because we were late, they arranged a cab to pick us up - it was perfect. Check in was satisfying; staff are friendly. Room was clean; has a small refrig and microwave. Within walking distance is a 7-11 and a Denny's next door. Free breakfast included items such as make-your-own waffles, fruits, cereals, eggs, sausages, juices, coffee, yogurt - pretty good breakfast to wake-up to. We did not use the internet, workout room or self serve laundry area. There is also one computer/printer in the lobby. Our one night stay with tax was about $120. It was well worth the convenience and comfort. We look forward to another stay while in San Jose.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HawaiiAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Jose hotels
0.0 mi away
Vagabond Inn San Jose (SJC Airport)
0.3 mi away
Wyndham Garden San Jose Airport
0.1 mi away
San Jose Airport Inn
San Jose Airport Inn
#47 of 75 in San Jose
3.0 of 5 bubbles 24 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Courtyard San Jose Airport
Courtyard San Jose Airport
#17 of 75 in San Jose
4.0 of 5 bubbles 307 reviews
0.2 mi away
Residence Inn San Jose Airport
0.3 mi away
SpringHill Suites San Jose Airport
Show Prices
Show Prices
Show Prices

Been to Comfort Suites Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Airport

Property: Comfort Suites Airport
Address: 1510 North First Street, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 75 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity and Choice Hotels so you can book your Comfort Suites Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Airport Hotel San Jose
Comfort Suites San Jose
San Jose Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing