Our families booked 5 rooms in mid-June for a funeral of an immediete family. Some of us were staying here for a week before the actual funeral.
The night before the actual funeral, the relative tried to enter the room, but it was occupied by another guest! We asked where our belongings are, and they said that they entered an empty room.
Long behold,. the hotel gathered our personal belongings without our permission and put it on a rolling rack. Even an undergarmet was hanging off the rail. Belongings was shoved in a boxes. Old clothes was combined with new clothes (even outfit to the funeral) This MOtel have no compassion or customer service.
When talking to the Service Desk Manager (Tuan), he did not admit his faults, blamed us for the mishap, didn't want to comp us, or even try to make things right. He was able to comp us (20%) which was still 98.00 a night, which is over-priced for this place. In addition, alarm clocks and fridges did not work in our other rooms.
I don't reccomend this hotel even with Free wifi and breakfast because they will treat you like trash(literally). - Pictures to prove.
- Official Description (provided by the hotel):
- Experience Northern California from this comfortable and convenient San Jose hotel, located just minutes from popular attractions like HP Pavilion and the Winchester Mystery House.Located just off Highway 101, the BEST WESTERN Lanai Garden Inn & Suites makes it easy to explore the bustling city of San Jose and surrounding areas. Cheer on the San Jose Sharks at the nearby HP Pavilion or enjoy the oddities of the world-famous Winchester Mystery House. Families staying at this Northern California hotel can get their thrills at Raging Waters Water Park or California's Great America Amusement Park, or make a day of visiting San Francisco's Golden Gate Bridge, Ghirardelli Square and Fisherman's Wharf. There are also an abundance of dining and shopping options, like the East Ridge Mall, within minutes of the property. Also known as the Capitol of Silicon Valley, San Jose is home to many tech and manufacturing giants, including IBM, Google, Facebook, Cisco, GE, NASA and Ericsson, Inc. Our business guests appreciate the close proximity to these and other area attractions, like San Jose State University, the San Jose McEnery Convention Center and the San Jose Fairgrounds. Just eight miles from the San Jose International Airport, it's easy to come and go from this San Jose hotel. The BEST WESTERN Lanai Garden Inn & Suites offers the friendly customer service and comfortable accommodations guests have come to expect from Best Western. This San Jose hotel offers well-appointed guest rooms and suites, each complete with cable satellite television with HBO® and free wireless high-speed Internet access. Hotel guests will wake each morning to a complimentary full breakfast featuring fresh Belgian waffles, before enjoying an array of amenities such as an outdoor swimming pool and a business center.The BEST WESTERN Lanai Garden Inn & Suites is proud to offer superior customer service and a convenient location in San Jose. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Best Western, Travelocity, Hotels.com, Expedia, Orbitz, Hotwire, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Lanai Garden Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Lanai Garden Hotel San Jose
- Best Western San Jose
- San Jose Best Western