We have stayed here MANY times...when the front dest gets is right...the hotel is fantastic, when the get it all wrong, we swear we will never stay there again. We always get the club level, and one time they sold our room and stuck us downstairs, next to the maids laundry room, with a TV that didn't work and no one would replace it, they just kept send techs out for 3 days. The TV was an old tube, it was not gonna work! No one was able to understand that. The last time we stayed, I unloaded the fridge and set it all nice and neat on the counter, so that I could put our 3 year old's milk and snack's in the fridge. We got a bill on our CC 3 day's later for all the stuff in the fridge, when we went back there to stay again, 6 day's later, we explained to the Japanese man on duty that we did not drink all that stuff, we just set it on top of the bar. He was most un-helpful and rude and refused to believe us. We pointed out that we stay here 3 to 4 times a year...He did not care. FINALLY the next morning, the girl Jessica, was on duty and took care or it right away! No questions asked! They really need to work on details there. We stayed there christmas day and the Japanese man stuck is in a room that had a broken heater! it was 42 degree's when we looked at the thermostat! No one could get it working, it was mid-night and we were tired, they just brought us extra blankets and a tiny space heater. They said they had no other room to move us to. Very nice....freezing your butt off in your hotel room.
- Official Description (provided by the hotel):
- Energy flows and personalities mingle in a setting that combines urban-influenced design, accessible technology, and a social scene that’s always abuzz. Get in the know at our in-touch terminals—easy breezy Internet access to help you find local information and access your email. It’s all at your fingertips and easy to print. Make your way to our business center when you need to work or just chat with colleagues. Plus, you can always stay connected with hotel-wide wired and wireless High Speed Internet Access! Sprint, stretch, lift, sweat—day or night. Recharge on your own timetable at re:charge(SM), our 24/7 gym. Midnight marathoners and energetic early risers will find all the tools for their favorite fitness fix. Jump in and revive! Our splash outdoor pool is just the thing for a quick dip or relaxing respite. Open from morning to night, it’s the perfect aqua escape for any time of day. ... more less
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- Also Known As:
- Moorpark Hotel San Jose
- Moorpark San Jose