We stayed here for 2 weeks with our 2 small children. We had a 2 bedroom suite. We had a great time. The rooms were clean and the kitchen was perfect for our extended stay. We swam in the pool and the spa everyday which was fantastic with the two kids. Pool towels were also provided poolside so we didn't have to carry down towels with us.
The hotel was conveniently located with an Asian supermarket and other small shops across the road and a normal supermarket close by. Valley Fair Shopping mall was not too far away, neither was Saratago Row and Winchester House.
What makes this hotel is the front desk staff. My two children insisted on saying hello and good bye to them everyday. They made them feel welcome and were never too busy to say hi. Kris, the assistant manager, was extremely helpful providing us with information on things that we could do with the children and how to get around on public transport.
My only complaint would be one of the cleaning staff did not seem to understand English very well so when I told her that she would have to come back later as the kids were asleep she nodded and I never saw her again. And another time I asked her to just empty the bins and she nodded and walked away. This was a bit annoying but did not ruin our stay.
We will be back, my children insist on it!!
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- Also Known As:
- Towneplace Suites San Jose Cupertino Hotel San Jose