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“Great stay....”
Review of San Jose Marriott

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San Jose Marriott
Ranked #6 of 75 Hotels in San Jose
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 12, 2014

I enjoyed my stay at the San Jose Marriott very much.
I felt pampered by all the staff.
Valet was very prompt with my car, as was room service.
The fitness room was clean, spacious and the pool was heated as advertised.
The gift store/snack/coffee/pastry service had everything you'd need and more, friendly staff always.
My room had a wonderful view, very clean and updated, good layout, the bathroom was well proportioned, room staff always pleasant and accommodating.
All in all a, wonderful place to unwind, relax and feel comfortable.

Room Tip: Higher floors had great views and are quieter.
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  • Stayed: April 2014, traveled solo
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Review collected in partnership with this hotel
Thank k3k5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 13, 2014

Thank you for choosing the San Jose Marriott! It is wonderful to hear that you felt so welcomed and taken care of by our staff, as we pride ourselves on our guest services. Thank you for your positive comments on everything from our valet service to the view from your room. We hope you will join us in the future, should your travels bring you back to San Jose.

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487 - 493 of 967 reviews

Reviewed April 11, 2014

Decent price and a standard hotel in San Jose. An easy walk to great restaurants and the SAP Center. The parking is expensive but that's normally in any busy downtown. That fact it takes 15 minutes to get your car from valet isn't. Otherwise I would stay there again if in town. Checking-in was really quick.

  • Stayed: April 2014, traveled on business
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Thank get5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 13, 2014

We are so glad to hear that you have enjoyed your time at the San Jose Marriott! We appreciate your honest feedback, as this helps us to maintain and improve the guest experience. Thank you for your positive comments on our location and check-in process. We hope to be able to welcome you again in the future.

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Reviewed April 9, 2014

Every staff person was friendly but also knowledgable and willing to help. The price was very reasonable but it was a conference rate. Great value. Location is only three miles from the airport. Parking, as is the case all over the Bay Area, was pricey but there is public parking right next door.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with this hotel
Thank wchusker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 10, 2014

We are so pleased to read that you have enjoyed your experience at the San Jose Marriott! It is wonderful to know that you found our staff to be friendly, knowledgeable, and helpful. Thank you for your positive feedback on the value of the hotel and our location. We hope to have the opportunity to serve you again in the future!

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Reviewed April 8, 2014

This Marriott is connected to the convention center and the rooms are in need of some serious updating. The elevators have a yellow/orange disc over the light "because they are too bright" and give me a creepy feeling every time I had to take them - which was always as our room was on the 20th floor. I suggested changing the bulbs to a different wattage, which would also save money and was dismissed. I also found the hair dryer in the most likely location - the hallway closet. Nope, not in the bathroom but a closet and the closest plug, you guessed it, in the bathroom.

The beds were uncomfortable. The air conditioning couldn't be adjusted and the room stayed very stuffy. When we went to shower one morning we found a huge area in the tub, that was all black and grimy, and looked like it had backed up.

The guys who got your car were helpful and friendly, but you were paying $29 a day to park, plus tip!

  • Stayed: March 2014, traveled on business
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Thank CherylBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 9, 2014

We appreciate the time you have taken to share a review of your experience at the San Jose Marriott! Thank you for your honest feedback, as this helps us to maintain and improve the guest experience. You may be glad to know that our hotel will be undergoing a renovation starting this June and all guest rooms will be renovated on the 2nd and 3rd floors. We hope you will consider joining us in the future so that we may exceed your expectations.

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Reviewed April 8, 2014

My wife and I stayed here two nights in mid-March to attend a convention conference next to this hotel. It was the designated convention hotel by our meeting. The rooms are very small and dated. Our TV never worked going out numerous times and maintenance had to come in our room and "reset" it so it would work. Went out 6-10 times during our two night stay. Only give you two towels in the room and getting more is an ordeal. This property is not up to the standards of a Marriott in my opinion. Still waiting on my comp for one night by the manager who had to "verify and check" the truth of our complaints before offering the comp....not very trusting of your Marriott Rewards customers. Putter Dave

  • Stayed: March 2014, traveled on business
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Thank PutterDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 9, 2014

Thank you for taking the time to share your feedback of the San Jose Marriott. Your honest comments help us to maintain and improve our guest experience. We apologize for the negative experiences during your stay. Please feel free to call the hotel at 1-408-280-1300 and ask to speak to our Director of Operations, Mr. Raman Natarajan, if you would like to discuss this matter further.

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Reviewed April 6, 2014

My wife and I enjoyed a wonderful stay and received excellent service from arrival to check-out. We attended the San Jose Sharks game that evening, which was a pleasant one mile walk from the hotel. The concierge lounge served ample hors d'oeuvres in the evening and a delicious breakfast in the morning. The staff paid close attention to our needs, and we will definitely be staying at the San Jose Marriott next time we travel to the South Bay area.

  • Stayed: April 2014
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Thank Wesley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 7, 2014

Thank you for taking the time to share a review! We are thrilled to hear that you enjoyed your overall stay at the San Jose Marriott. It is wonderful to hear that you were able to attend a Sharks game while in town. We love being so close to the SAP Center! We appreciate your positive feedback and we look forward to welcoming you back in the future, should your travels bring you back to San Jose.

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Reviewed April 2, 2014

I had a great experience at San Jose Marriott. I felt that there were always staff on the look out to see if their customers are attended to. Very friendly and professional. The room was very clean and comfortable. I had a very good night, much needed, sleep.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank lsaadatn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this reviewResponded April 3, 2014

Thank you for choosing the San Jose Marriott! We are glad to hear that you enjoyed a positive experience during your stay. It is fantastic to hear that you found the staff to be friendly and professional. We take great pride in our customer service. Thank you for your positive feedback on the clean and comfortable rooms as well. We appreciate the time you have taken to write a review and we hope to have the opportunity to serve you again in the future.

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Additional Information about San Jose Marriott

Address: 301 South Market Street, San Jose, CA 95113
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in San Jose
#3 Luxury Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Price Range: $163 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
Official Description (provided by the hotel):
Experience San Jose from modern downtown accommodations at San Jose Marriott. Our redesigned hotel in San Jose, California offers premium amenities and guestrooms with views of the city. We sit in a great location near the San Jose McEnery Convention Center. ... more   less 
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose

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