The property is great and in a perfect location for us. The room was very nice but, unfortunately, lacked a refrigerator. Views were wonderful from the 15th floor and it was cool to watch planes come in for landing at San Jose Airport. Got an awesome rate for a Saturday night stay that included parking.
I booked a room about a week in advance for a Saturday night stay but needed a room for Friday night as well. I called the property directly and inquire a couple of times about room availability and it was finally suggested that I call Friday at 6-6:30PM for room availability. I called and explained the situation about three times to the lady on the phone before she finally "got it". They did have a room but the rate was triple the rate for Saturday so I declined a room for Friday night.
On Saturday morning I went to check in and was told that my reservation was for Friday and that I had already been charged for no show. I produced my confirmation number and email and showed her what I had reserved. She attempted to straighten it out but when I went to checkout still had two nights worth of charges on my bill which required a trip to the front desk to get it straightened out. It's a bit frustrating and I expect more at a Marriott property.More
- Free Wifi
- Breakfast included