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Reviewed September 9, 2019

Just stayed this week, we really enjoyed the property, the staff was extremely friendly and professional, the food and drinks were amazing. I have to say, we spend a lot of time in hotels, this was probably the fastest room service we've experienced. Room service food was also terrific for breakfast. All in all, we'll come back again. We strolled the property, it's really one of those nice places to hang out.

Date of stay: September 2019
3  Thank Mike H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mobile05414036831, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded September 26, 2019

Thanks for the fantastic review, Mike H!

It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!

We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2019

I like to think of myself as a pretty well seasoned traveler. Being an ARMY vet, I have slept in some pretty sub-optimal locations, to say the least. With that said, THIS hotel was my worst sleeping experience I've ever paid for (and this wasn't a cheap stay).

The Good: The location is beautiful, so that's why I am giving it 2 stars instead of 1. The pool is unwelcoming.

The Bad: Arriving to a somewhat clean hotel room (tub had so much hair in it, end even the fridge had hair in it), we left to eat. The restaurant and bar closed before the stated hours so we should have stayed off site.

The UGLY: It's an event location, and the event bartenders seemed to have over served everyone the night I stayed, because as the party in the courtyard went on the conversational voices raised to drunk yells, and this persisted until almost 2am. The management did try to move me to another, dirtier room away from the party - without a working air-condition and a heavy mildew smell. After several calls to the front desk (11pm, 12am and 1am) I finally had to resort to taking it upon myself to ask the drunken guest to pipe down a bit. Coming from the East Coast with a big event the following day was a bad decision as the noise went on until 2am (5am EST) and sunrise came sooner than I needed.

I would never stay here or ever recommend it to a friend or foe.

Room tip: Book a different hotel
Date of stay: August 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank atltantra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mobile05414036831, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded September 26, 2019

We appreciate your feedback, atltantra.

We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our hotel was not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our team.

Please consider allowing us another chance to provide you with the excellent service we're capable of providing.

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Reviewed September 3, 2019

Comfortable room, nice restaurant, great pool, and lovely friendly service. There is a park with a playground next door, good for a nice walk. It is in the middle of a residential neighborhood but is a delightful surprize.

Date of stay: July 2019
2  Thank Diana K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mobile05414036831, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded September 26, 2019

Thank you for the fantastic review, Diana K!

We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!

Have a splendid day!

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Reviewed August 31, 2019

This is the third time we have stayed at the Hayes Mansion and have enjoyed every stay here. The rooms appeared to have been refurbished since our first visit and we really liked what they did. The breakfast seems to always be a treat. Love the staff, decor and the food. The setting surrounding the complex feels more like your in a park rather than in the city. A must stay for a relaxing visit.

Date of stay: August 2019
2  Thank ron m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mobile05414036831, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded September 26, 2019

Thank you for the wonderful rating, ron m!

It's fantastic you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

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Reviewed August 23, 2019 via mobile

We flew into San Jose and through a Travelocity deal found this hotel. It is more of a conference property but very nice. Our room was one of the cleanest I’ve ever stayed at. Our daughter enjoyed the pool. There is a park nearby I took an evening stroll in. There is not much around in the way of things to do, but it was a good starting point for our CA vacation.

Date of stay: August 2019
Trip type: Traveled with family
4  Thank AGKim
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mobile05414036831, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded September 26, 2019

Thank you for the excellent review, AGKim!

It's lovely you had such a pleasant experience with us! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!

We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

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