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Robert S
Mattoon, Illinois

Wonderful Place

5.0 of 5 bubblesReviewed May 29, 2019
Great property. Recommend staying here if you are in San Jose. The old mansion is very interesting and the location in the middle of a residential neighbor hood and next to park was perfect and quiet. I will stay there whenever in San Jose.
Date of stay: May 2019
Trip type: Traveled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hayesmansionsj, Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this review
Responded Jun 7, 2019
Thank you for choosing the Hayes Mansion in San Jose, and for sharing the details of your stay. We are thrilled to learn you enjoyed a comfortable stay and that the location of the hotel proved convenient for you. We cannot tell you how much your recommendation means to us and we would be honored to welcome you back again for another visit in the near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 20, 2019 via mobile

I was super excited to stay here because of how great the pictures made the place look. We got in late, 6:30 pm and there was no parking near our room. It was quite a walk to our room. The room is outdated, but clean. So, here’s what ruined it. Since it was later we just wanted to eat at the hotel. The restaurant is closed and the only place open was the bar. The bar had 2 tables plus the bar area. My sister was with me who was under 21, well there’s no tables left to sit at. We sat at the bar and were asked to move. So we have to order our food and have no where to sit? Not to mention the nasty, rude female bartender was very rude when asking us to find another place to sit. It was like she found pleasure in being rude to us. I’ll never come here again. No

Date of stay: May 2019
Trip type: Traveled with friends
4  Thank Jkinger1025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NickM-GuestServices, Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded May 22, 2019

Thank you for choosing to visit the Hayes Mansion and for sharing feedback regarding your stay. The experience you described in your review is unsettling to say the least. This is not indicative of the highest standards of service we aspire to achieve, and we hope you will accept our sincerest apologies for any inconvenience you experienced. If you would be open to further discussing this matter, we would be happy to assist you. As there is no identifying information in your profile, it would be helpful if you could call our Front Desk and ask for our Manager on Duty. We look forward to having another opportunity to provide you with a stay worthy of a 5-star review.

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Reviewed May 7, 2019

A small group of couples from our marriage ministry went to Hayes Mansion to scope it out for our the possible location for our upcoming marriage conference in 2020. We fell in love with the history, the architecture, the grounds, the beauty of this lovely place! Our room was spacious, clean, and had a large balcony that overlooked a courtyard between our building and the restaurant. The restaurant's food was also good - both the buffet and ordering from the menu. There's also a park just adjacent to the front entrance. We are SOLD!

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank CheriFresno_CA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hayesmansionsj, Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded May 15, 2019

We are overjoyed to learn we have earned your selection as the host of your 2020 marriage conference! It is a distinct honor to host this momentous occasion. We greatly appreciate receiving such high praise for the beauty of the property, the comfort of your room, and the quality of our onsite restaurants. Thank you also for mentioning the history of the property and the adjoining Edenvale Garden Park, both once home of the extraordinary Mary Hayes and her family. Again, thank you for choosing the Hayes Mansion, and we look forward to having the pleasure of hosting you again in 2020.

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Reviewed May 6, 2019

I stayed in the Hayes Mansion for a work-related event earlier this week. In general, I was quite pleased with the property. As many reviewers have pointed out, the grounds are beautiful and the mansion is very well maintained. I also found that my room was quiet, clean, and comfortable. I also appreciated the in-room coffee maker, hassle-free WIFI, and proximity of my room to my car.

There are a couple of trade-offs here. Although the room was quiet and comfortable, it was quite dated and there was nothing luxurious about it. The soap/shampoo dispensers in the shower are more consistent with an Econo Lodge, then an boutique hotel. Second, I would NOT stay here without a car. While I found it easy to get everywhere I needed to go (including downtown), there is nothing in the immediate area. This is particularly true of restaurants. There seemed to be nothing good within a 2 - 3 mile radios.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
2  Thank ScottB715
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NickM-GuestServices, Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded May 13, 2019

Thank you for sharing the details of your recent conference stay at the Hayes Mansion. It is with great pleasure and satisfaction that we learned how much you enjoyed the many amenities you encountered during your visit and that you had a comfortable overall stay. Aside from this we do apologize for falling short of fully satisfying your expectations in regard to the shower dispensers as well as the proximity of fine dining. We hope you will keep us in mind whenever your business travels have you returning to the areas, as it would be a pleasure to welcome you back.

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Reviewed April 23, 2019

As the best example of late 19th-century Mediterranean Revival architecture in the Santa Clara Valley, this historic mansion and hotel is easily one of those places filled with remarkable potential. The grounds, private estate, landscaping, and private park are impressive. The rooms are clean, beds comfortable, and everything maintained despite the age of the property. The mansion itself is in remarkable condition. The off-mansion hotel rooms are in pristine condition too (big congrats to the cleaning staff).

So why doesn't this historic property score five stars? Despite the ideal setting, there are small and yet very noticeable non-boutique like decisions being made that drag things down. The toilet paper in the bathrooms are thin. Instead of quality shampoo products, there are 'dispensers' dispensing who knows what in the shower. Room service times for dinner are omitted on the in-room menu (it instructs you to call). Evidence of staff work feels ever-present (cluttering the hallways or outside dining areas).

The staff is friendly, but not engaging. There are dozens of parking spaces marked Valet, but we never saw any evidence of a Valet. When the non-Valet spaces filled up, staff told us we could park in Valet or the adjacent park lot. I'm not clear why they didn't tell us this upon check in, which leads to another issue. If your room is located in the back hotel portion of the property as opposed to the mansion, it's easy to feel disconnected from the property and some amenities — like coffee in the mornings or beverages at night.

The mansion itself is steeped in history. They even provide a walking map of sorts, which is one of the reasons we stayed here. Upon following it, we discovered many of the rooms on the map had their doors shut. In one instance, a dining staff member seemed perplexed why I was looking into one of the rooms (because it was on the map) and shut the door.

Don't get me wrong, I would absolutely stay here again. The park, fitness room, and pool are all great. We didn't eat on property, but the bar and restaurant looked inviting. The price point is about right, depending on the dates you happen to be in town. The location is not the best as it’s mostly surrounded by residential neighborhoods. But I don’t mind driving so it’s a nice alternative to staying at a property downtown. Everything in San Jose feels relatively close.

Room tip: We might ask for a room in the mansion next time to more feel connected to the property.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank RichardBecker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NickM-GuestServices, Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded April 29, 2019

Thank you so much for allowing us the pleasure of hosting you at the Hayes Mansion in San Jose. Your review was a joy to read, and we thank you for sharing the details of your travels throughout the property. We love to hear guest accounts of the rich history they observe and we thank you for posting your thoughts with the TripAdvisor community. We do regret you did not enjoy the flawless stay we had envisioned for you and have shared your feedback with our operations team for internal review and future improvements. If you would like to discuss your experience in further detail, we would be happy to hear from you. Again, thank you for your review, and we look forward to having another opportunity to welcome you in the future.

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Reviewed April 13, 2019

We loved staying here and will again. Its old school and very nice. I highly recommend it ! The rooms are nice and fairly complete as far as amenities. We did not enjoy a meal , but the menu looked good to us. Pool was open, clean and inviting.

Date of stay: February 2019
2  Thank Mwne2nks2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NickM-GuestServices, Manager at Hayes Mansion San Jose, Curio Collection by Hilton, responded to this reviewResponded April 17, 2019

We are honored to have had the opportunity to serve you, and immensely appreciative for having earned your 5-Star rating and recommendation. Our perpetual goal is to provide the utmost in accommodations and service, along with fostering extra special memories for each of our treasured guests. We look forward to having another opportunity to welcome you in the not too distant future.

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