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Reviewed January 21, 2013

We actually did not end up staying at this hotel, but we wanted to commend them on the way they handled our cancellation. There was a mix-up that was entirely our fault. To the letter of the law, the hotel could have charged us for the 2-night stay we had booked. But they were very understanding of our situation and did not charge us at all when we had to cancel. If the hotel is anywhere near as nice as it looks on the website, we hope we will have the opportunity to stay there in the future.

Stayed: January 2013, traveled as a couple
1  Thank FoodAndWineLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this reviewResponded January 25, 2013

We are sorry that you were unable to stay with us on this trip; we hope to host your stay soon. Thank you for giving us a review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

Our University holds our annual Faculty Conference here. It is perfect. The Mansion is gorgeous, the staff accommodating and professional, the food fantastic, the rooms lovely and the meeting rooms comfortable. Between the wonderful meals and the healthy but fun snack food everyone's preferences are met. The staff works very hard to make your experience a 5-star one. I cannot say enough good things about this location for meetings but it is so beautiful you should also consider it for weddings, parties or a romantic getaway. Don't miss the spa - it is to die for!!!!

Room Tip: Upgrade to one of the Mansion suites!!!!!
  • Stayed: January 2013, traveled on business
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Thank Meg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

Found this hotel on hotels.com and was quite surprised how nice it was. It is located about 9 miles from the San Jose Airport and since we were renting a car and traveling south any way this was not a problem for us. It has an interesting history but aside from that it was very comfortable and we got a great rate for our 1 night stay on November 30, 2012. The only down side was bringing our luggage in from the parking lot to the room. There were no luggage trolleys available for us to load the 5 pieces we were traveling with on this trip. Luckily the rain subsided until we were able to get them all into the building from the hotel parking lot across the driveway.
They do have shuttles to the airport but they do not start until 7a.m. so this would not have worked for us on our return flight to stay again at this hotel but would like to in the future.

  • Stayed: November 2012, traveled as a couple
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Thank 2tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

Business conference centers usually end up cutting corners somewhere, but Dolce Hayes got everything right. My room was lovely, clean, well-appointed and luxurious. I loved that there were healthy choices for every meal - great fruits, vegetables and fish - but if you wanted to eat rich you had a table of amazing desserts too. Waitstaff, cleaning staff, managers, everyone I interacted with - were helpful and friendly. I liked the security cards for doors. There were plenty of comfortable meeting areas of various sizes for our conference. Even mid-winter, I was able to use the outdoor heated pool. There was no need or desire to leave the conference area for the entirety of our 3 day stay. Thank you!

  • Stayed: January 2013, traveled on business
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1  Thank Discerning_travel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this reviewResponded January 28, 2013

Comments and reviews that complete the circle of all our efforts in a positive fashion are for us what we work hard to receive. To read that essentially every area of what we do was a great experience for you keeps us believing in what we do.

Thank you very much for wonderful review we really appreciate it.

Until we see you again the best of everything to you.

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Reviewed January 7, 2013

As a conference center, it was clean and we had a fun event. Appreciated the discount lodging off rack-rate! But it's not a luxury resort, and though the grounds are lovely, not elegant.

Front desk wasn't very "customer friendly" --- acted put-out by our requests for king-bed, etc.

Room Tip: We stayed in the rooms surrounding the ballroom (which an experienced guest recommended at check-in). Other addition is sort-of Hilton-Garden-Inn style (dated, uninspired). Main house might be romantic, but now only suites there. Looks like a wedding/party rental destination more than a luxury location.
  • Stayed: December 2012, traveled as a couple
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1  Thank Gwhized
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this reviewResponded January 8, 2013

Thank you very much for your review I am happy to hear that you had a wonderful time at the event you attended.
I however am not happy to hear that there was a feeling that we were bothered by your request for a king bedded room. I have followed up with our Front Office staff regarding your comment and the importance of making our guests feel as if they are guests in our own home.

Thank you once again for sharing your experience your opinion of us matters to us.

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