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“Great value, clean!”

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Best Western San Dimas Hotel & Suites
Ranked #1 of 5 Hotels in San Dimas
Certificate of Excellence
Reviewed June 8, 2014

I stayed here a couple weeks ago the night before a licensure exam. I arrived a bit ealier for check-in and was allowed to check in early. The basic queen bed room was very spacious! There was a refrigerator, couch and chair, and other basics. It's a perfect place to stay for an extended amount of time. There's complimentary breakfast which includes a choice of an entree such as omelette, eggs benedict, etc - not just pastries and coffee. The staff was very friendly and helpful.

  • Stayed: May 2014, traveled on business
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Thank DnllJns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded June 19, 2014

Dear Valued Guest,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments on our hotel and your recent stay with us. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (273)
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211 - 217 of 273 reviews

Reviewed May 30, 2014

We completed a three night stay at this hotel and everything was very enjoyable. The one small hiccup we had was when we arrived. The clerk on duty must have been having a bad day, because her initial greeting was not very welcoming. She apparently was dealing with another customer, who had stepped out to the parking lot, and she was a bit rude in telling us that she would get to us next. When she realized that I had noted her less than welcoming tone, her attitude took a dramatic turn for the better. The remainder of our stay was flawless. The rooms were big and clean. The beds were super comfortable. The cleaning staff were friendly and efficient. The hotel grounds were beautifully landscaped and the complimentary daily breakfast was hot and made to order. We will definitely be staying here again. I highly recommend this hotel.

Room Tip: This is located right next door to a gas station and car wash. It is also in walking distance from...
  • Stayed: May 2014, traveled with family
    • Value
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Thank Rocky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded June 19, 2014

Dear Valued Guest,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our hotel. And we also apologize for the staff that checked you in. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

I loved this hotel. A great value. We stayed here when visiting the Claremont colleges nearby. Very well maintained grounds in a nice area. The room was very clean and spacious. Beds veeery confortable. Free internet. Lots of parking. Pool was cool but hot tub warm. We walked to a mexican restaurant up the street and had an excellent dinner at 25% off with hotel coupon. There are many options for dinner within walking distance. Had staff cooked waffles and omelettes for breakfast.

  • Stayed: April 2014, traveled with family
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Thank imfthomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded April 17, 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our staff, the hotel grounds, our newly renovated rooms and we will inform the Chef of a job well done. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

This hotel has everything you need to enjoy your vacation. It is within walking distance to several shops and restaurants. Breakfast is excellent and the gardens around the pool are beautiful. The Staff was extremely helpful with all our questions. We have already recommended to our friends.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
Thank Constance K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded April 7, 2014

Dear Constance,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We can't thank you enough for your wonderful compliments to your overall stay with us at Best Western San Dimas. We greatly appreciate passing the word along to your friends and family. We look forward to seeing you again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

We recently stayed at the property for 4 nights. Checkin and check out were not as easy as I had hoped for. Overall, the property is very nice and extremely well kept. The room was very large with a microwave and refrigerator and free parking. There is a great breakfast included as well.

Stayed: March 2014, traveled on business
Thank btworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded April 7, 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your compliments in regards to our well kept property, newly renovated rooms and our fabulous cook to order breakfast. We also want to apologize for a not so easy check in and check out. We hope you will consider staying with us again so that we may prove superior and efficient service next time around.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2014

Stayed 4 nights to attend college sporting events. Great location, the room was very large and comfortable. Great TV and channel selection. The made to order breakfast was top notch, not your normal complimentary fare. Rooms, lobby and grounds were spotless. Would definitely stay here again.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded April 7, 2014

Dear David M,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We greatly appreciate your compliments of our hotels grounds, our cook to order breakfast, and our newly renovated rooms, lobby, fitness and business center. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

Room was clean, bed was comfortable, shower was great. Was here for a college visit trip with our son. Assuming he attends said college, we will likely stay here again many times over the next few years!

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 991scottd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, Manager at Best Western San Dimas Hotel & Suites, responded to this reviewResponded March 18, 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to serving you in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western San Dimas Hotel & Suites

Address: 501 W. Bonita Ave., San Dimas, CA 91773-2500 (Formerly BEST WESTERN San Dimas Hotel & Suites)
Phone Number:
Location: United States > California > San Dimas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in San Dimas
Price Range: $137 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western San Dimas Hotel & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN San Dimas Hotel & Suites allows you to stay in comfort, with value and peace of mind--100% nonsmoking hotel. Enjoy a pool and spa centered courtyard surrounded by a beautiful rose garden. Suburban property, adjacent to many cities and to major events. Hotel features double queens, kings, and single queen beds. Adjoining rooms are available. Airports: Ontario International 17 miles, LAX 60 miles. Property located off I-57, 1/4 miles South of I-210. Recently renovated, modern design decorum. Must have ID & credit card upon check in. ... more   less 
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Also Known As:
Comfort Suites Near Fairplex Hotel San Dimas
Comfort Suites San Dimas
San Dimas Comfort Suites

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