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“dirty place”

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Red Roof Inn San Dimas - Fairplex
Ranked #3 of 5 Hotels in San Dimas
Reviewed August 13, 2013

went to register when i got in town and my room was not ready, lady at the front desk then proceeded to give out rooms to other people who had no reservations even though i had a reservation and was waiting for an hour,parking lot smells like a sewer, room had a water damaged ceiling that had holes in it, sink in bathroom was clogged and smelled like sewage, room had no end tables and was not at all comfortable, room next door had a dog that barked all day and night.upon check out the guy at the front desk could not give me a receipt so he said he would send me an e mail which he never did,i would not recommend this dump to anyone.

Room Tip: choose a different hotel
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  • Stayed: July 2013, traveled with friends
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2  Thank jcorbo777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded August 15, 2013

Dear Guest,
I do apologize for your discomfort while staying in San Dimas and for the noise disturbance from the other guests. We do appreciate your comments and will look into the concerns and have them corrected.
Sincerely,
J. Soto
G.M.

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118 - 124 of 165 reviews

Reviewed August 5, 2013 via mobile

The room is not comfort.old inn not finish remodel.tv is super old not like the wedsite said LCd tv,bathroom is dirty,old ,shower is dirty,smell bad.The room is carpet is dirty,smell bad,have fly fly around .i booked is queen sz bed and the bed look like full sz.The front desk talk too fast and not so nice.The pool look nice.easy find parking ,close to fast food ,easy go to highway.But i will never go back to this inn.

  • Stayed: August 2013
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2  Thank emililk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded August 8, 2013

Dear emililk,
I am very sorry to read that your stay was not a pleasant experience. Our goal is to make each guest feel welcomed and offer a clean comfortable room at a affordable price. I will look into your concerns and address them.
We do extend our apologizes and hope you reconsider staying at our property the next time you are in the San Dimas area.
Sincerely,
J. Soto
G.M.

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Reviewed June 24, 2013

Spent 4 days here with group driving to LA Roadster Show at Fairplex. Could drive to Fairplex without getting on a freeway, street it is located on goes directly to Fairplex. Big Plus! Grounds of Hotel were pretty, pool active, and good service. Did notice a larger than normal amount of guests that were long term and appeared to making the Hotel their temp home. Rates were good for the area. Eating business was great within the area and ranged from fast food on up, again big plus!

  • Stayed: June 2013, traveled with friends
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1  Thank Never_Home_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded June 25, 2013

Dear Never Home 9
Thank you for choosing the Red Roof Inn San Dimas while going to the Roadster show at the Pomona Fairplex. We were glad to read that you had a pleasant stay. We do offer extended stay rates and rooms for those guests who may need to stay for seven nights or more and this is a great location for many visitors. We look forward to seeing you again next June.
J. Soto
G.M.

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Reviewed May 13, 2013

When traveling last weekend I needed a fairly cheap place to stay outside of LA. Booked a room at the Red Roof at a great price. Had a late check in and the front desk got me set up quickly with no problems. Room was clean and quiet, and the location is very accessible being right off the interstate. I would stay here again.

  • Stayed: May 2013, traveled solo
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1  Thank mb1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded May 16, 2013

Dear MB 1993,
I would like to take this opportunity to thank you for your review of our hotel in San Dimas.
Red Roof Inn, San Dimas has a goal of making each and every guests stay as pleasant as the one you experienced.
When you are in our area for future travel please stay with us again we will be glad to see you.
J. Soto
G.M.

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Reviewed April 15, 2013

Although this is an older motel, it is clean and comfortable with everything you might need. Fridge, microwave, free wifi. It was quiet and lots of hot water for the shower. We couldn't get the TV to work but Kelsey sorted that very quickly. Close to restaurants (we ate at Applebee's both nights) and shopping. We stayed for 2 nights, no complaints. Easy drive to Fairplex for the swap meet. Highly recommended.

  • Stayed: April 2013, traveled as a couple
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1  Thank shazzcatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded April 17, 2013

Dear Shazzcatz,
We are glad to hear you enjoyed your stay with us while in San Dimas, Ca. Have a safe trip back home and we look forward to seeing you the next time you visit our area.
Good day.
J. Soto

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Reviewed March 17, 2013

i live in south Orange County when i visit family or friends in LA i always stay here Kelsey is the best she always has a great attitude and prompt proffesional assistance i've been coming here for 8 years and will continue to stay here thanks for the quality service!

Room Tip: ask for non smoking or the side closest to the railroads these are the newest rerentivated
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  • Stayed: March 2013, traveled with family
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1  Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded March 18, 2013

Dear Sean,
Thank you for choosing the Red Roof Inn, San Dimas, CA while visiting your friends and family in the area. My staff especially Kelsey have superior customer service skills and it comes naturally.
We look forward to seeing you again soon.
J.Soto

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Reviewed March 7, 2013

I stayed here at this hotel last week and it was great. The staff was very nice and accomidating to my needs. They were quick to help me and offer additional things. The grounds were very clean and quiet. I will definetly be returning to this hotel. Thank you!

  • Stayed: February 2013, traveled with family
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1  Thank Christine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsoto213, General Manager at Red Roof Inn San Dimas - Fairplex, responded to this reviewResponded March 10, 2013

Dear Guest,
Thank you for taking the time to review my hotel and the pleasant experience you had while staying at Red Roof Inn, San Dimas, CA.
Our goal is to make each and every guests' stay pleasant and enjoyable and we appreciate your compliments.
Thank you
J. Soto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn San Dimas - Fairplex

Address: 204 Village Ct, San Dimas, CA 91773-2508
Location: United States > California > San Dimas
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in San Dimas
Price Range: $71 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn San Dimas - Fairplex 2*
Number of rooms: 134
Reservation Options:
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Also Known As:
Red Roof Inn San Dimas
San Dimas Red Roof Inn

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