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“OK But Not Top Of The Line HIE”

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Holiday Inn Express San Dimas
Ranked #2 of 5 Hotels in San Dimas
scottsdale
Level 6 Contributor
115 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“OK But Not Top Of The Line HIE”
Reviewed January 16, 2012

The room was fine. Up to HIE standards but our first breakfast was Sunday at 7 am when they open. Hardly anything was ready and we were in a rush. I was disappointed. Our next breakfast on Monday when we arrived an hour after they opened all was in order.

The other problem was check in. The woman had a bad cold and looked like she didn't sleep the night before. I had to clean everything that she handled including the room keys and my hands so I didn't catch what she had. She should not have been at the front desk. By the way I'm not a clean freak nor do I usually notice such things but this incident disturbed me.

I've stayed here before and I will stay here again. There are good restaurants in the area and convenient to the freeway..

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dontcallmeillcallyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Las Vegas, Nevada
1 review
Reviewed January 10, 2012

My husband and I stayed at this hotel for 2 nights January 7th and 8th 2012. The bed was comfortable, the bathroom was nice, but needs more shelving in the shower. It had 2 little triangles for soap and shampoo but that was it. Nothing to hang the wash rag on. The TV was a flat screen and great with Direct TV. The room was clean but It was stuffy though overnight. It would have been nice if we could have opened the window even just a crack but not possible. The AC unit in the room was very noisy. How people sleep with that racket is beyond me. Good location with Red Robin, Appplebees, Starbucks and other restaurants. The front desk people were very nice. My husband said the breakfast was ok but don't eat the sausage, not good at all. Free internet was good, also the microwave and refrigerator. We may stay here again next time. Comfort Inn and Motel 6 were very nearby.

Room Tip: If you want a room away from the main street, ask for room 2 teens like 219, 218, etc
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2011

Stayed at the Holiday Inn Express San Dimas for a couple of days for business.

Pro's:
*New rooms (so new I don't think that my room had ever been stayed in and the new smell was almost overwhelming)
*Cleanliness -- no complaints
*Size: large sitting area with couch and chair and desk, king bed, kitchenette w/ micro, refrig and sink, vanity area, and large bathroom.
*Very friendly staff on all shifts
*Extensive breakfast offerings
*Easily accessible business center although limited with only two computers and printers
*Location: Near many restaurants, shops and major highways

Con's
*Doors open on the outside pool courtyard lending to a motel feel
*Traffic could be heard periodically in the rooms (loud vehicles such as motorcycles / trucks
*Hallway foot traffic also loud
*Price is a bit high in comparison with other hotels in the area

I would stay here again but as the other reviewer stated, the price is high for a Holiday Inn Express.

Liked — Location, newness
Disliked — Doors that opened to the outside

Room Tip: Stayed November 2011, traveled on business
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roselle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseville, California
Level 6 Contributor
110 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 26, 2011

Nice HIEx property, usual chain restaurants close by. Standard HIEx room. Went down for breakfast this morning and there were no cinnamon rolls, HIEX's signature breakfast item. Breakfast room attendant had no explanation. Not a major deal, but I stay at HIEx's all the time and this is the first time this has happened.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gcjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 16, 2011

Large rooms! CLEAN in the room and on property grounds. NO HEATED POOL!!!! Our son learned the hard way! The free stuff was just awesome! Free internet, breakfast and parking. The front desk staff at check in and check out were great! Would stay again!

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Our-family-time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Big Lake, Minnesota
Level 6 Contributor
484 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed May 26, 2011

Chose this hotel due to location as I didn't want to spend time fighting traffic. The proprety is neat and clean and the room was very large. Overall the property was quiet. Bed was comfortable. Room was appointed with large flat screen with Direct TV. Plenty of hot water and nice shower. My discounted rate was around $110. Great value considering the prices of other national chains. Standard HIE free breakfast, free internet. I will stay here again.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 1, 2009

I stayed one night on business. It was far more luxurious than I expected. The hotel is brand new. The rooms are very large with sofa, chair and ottoman, desk, mission style furniture, very comfortable bedding, refrigerator, microwave, wetbar, granite, and big LCD TV. Free wifi. Pool and hot tub. Free breakfast is the standard mini buffet, but with surprisingly good scrambled eggs vs. the typical hockey pucks. If it's within your budget I would stay and enjoy.

  • Stayed February 2009, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJAMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Dimas

Property: Holiday Inn Express San Dimas
Address: 485 W Arrow Hwy, San Dimas, CA 91773-2944
Phone Number:
Location: United States > California > San Dimas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in San Dimas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Dimas 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in San Dimas, California Ideally situated just outside of Los Angeles, our hotel easy access to Ontario and Los Angeles International Airports, as well as major attractions such as Universal Studios and Disneyland. Just one mile from the hotel, downtown San Dimas features restaurants, shopping and historic sites such as the Pacific Railroad Museum. Visitors lodging in San Dimas can also picnic at the Frank G. Bonelli Regional Park, attend a racing event at NHRA Pomona Dragway, cool off at the Raging Waters Park, ski on Mt. Baldy or visit the stars in Hollywood. Business travelers will appreciate our accommodations near businesses such as Ready Pac Produce, Rain Bird International, Clayton Industries. Brown International and Blue Ribbon Star Inc. are also located less than four miles from our hotel. We also offer a 24-hour Business Center for your convenience. During your stay, enjoy our exceptional hotel services, including free Internet access and a complimentary breakfast. An outdoor pool and whirlpool, courtyard patio and a guest laundry are also available. As you prepare to visit the Golden State of California, be sure to check out our excellent deals and book your trip today.Take a virtual tour of the hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Dimas Hotel San Dimas

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