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Comfort Suites San Clemente
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of $117/night.

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Reviews (242)
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All reviewssouth end of townpool and hot tubfree breakfasttwo queen bedssleeper sofayogurtdefinitely stay here againbreakfast roomshort drivefreewaycampsurfaccalifornia
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Reviewed August 24, 2012

We stayed here for 1 night in August (Queen + sofa bed) and paid $165 for the night. Given the relatively high price, I was disappointed. The check-in staff was polite but not friendly. The room and bathroom need updating, the sofa bed was grubby looking and a little lumpy, the sheets were very thin and one had a hole in it. The top blanket on the sheet also looked very worn and I avoided touching it..... I tried to leave my shoes on in the room. The location is all right (close to San Onofre ), the pool is decent (kind of small but it was clean), the breakfast was just ok.
So for that price, I was not happy, had I paid $90/night off season or so, it would have been different.

  • Stayed: August 2012, traveled with family
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1  Thank klare28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david142003, General Manager at Comfort Suites San Clemente, responded to this reviewResponded November 8, 2012

Thank you for your review. We apologize that your stay was not enjoyable price/value wise, and we take all criticisms and comments to heart as areas to improve on. We train our housekeeping and maintenance to always keep an eye out for defects in room quality and functionality, and regularly inspect our rooms ahead of times to avoid unsatisfied guests. For the worn out sheet with a hole in it, we agree that it is unacceptable and reaffirmed with housekeeping that they double check all the sheets they wash and use.
We are glad to hear that you were pleased with the swimming pool and breakfast. If you are ever in the vicinity of San Clemente in the future, please allow us to serve you again. We will do our best to give you an entirely different and improved experience.
Again, thank you for your review as we see all reviews as an opportunity to improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

We love the service and the room was good. The location for us was great. Because my son was at MCT Camp Pendleton and it's only i exit away. Carls;s Jr was at a walking distance and also the beach (there was a nice trail about 1 mile long).
The pool was nice...my family and I enjoyed it a lot.
If we go to San Clemente again (witch is very beautiful) We will definitely stay at Comfort Suites

  • Stayed: August 2012, traveled with family
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Review collected in partnership with Easytobook.com
2  Thank Rogelio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david142003, General Manager at Comfort Suites San Clemente, responded to this reviewResponded November 8, 2012

Thank you for sharing your experience with us. We hope you had a wonderful time meeting your son and enjoying the San Clemente coastline. It is indeed relaxing to have a beautiful beach within walking distance nearby the hotel. We invite you and your family to stay over again for a comfortable and relaxing visit the next time you are in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

We got a room here from a Travelocity mystery special. We were excited because it said we were getting a 3-star hotel, that normally charges over $200/night. We were disappointed because the hotel needs some definite renovations - the room felt a little musty, and overall everything felt & appeared a little janky - from the check-in counter to the elevator, to the doors (our room lacked any functioning internal extra lock - just the electronic key lock on the outside), the paint, the wallpaper, the furniture in the rooms, the wobbly chair (with broken leg) in the breakfast room, the pool was much smaller than appeared in website photos. Just one wall unit A/C, so the adjacent bed got cold & living area remained hot & stuffy. Whole place needs lots of touching-up.

  • Stayed: August 2012, traveled with family
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Thank joy-and-jubilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david142003, General Manager at Comfort Suites San Clemente, responded to this reviewResponded November 8, 2012

Thank you for your honest review, since we take all complaints and criticisms as further opportunities to improve our property. You will also be pleased to note that our rooms will be undergoing renovation during the winter

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Reviewed August 6, 2012

We stayed at this hotel (had 2 rooms) because our Grandson was coming home from Afgan & it is so close to the Marine base. The carpeting was just filthy. Told the front desk clerk & he said they cleaned it after every guest. We kept our shoes on. Chairs & sofas were filthy in both rooms & in the breakfast area. Wouldn't sit on them. Both our rooms had balconies but the room facing the street was so loud you couldn't open the door. The hotel is in such a perfect location that it is too bad they don't update it and make it a bit more appealing. I was so happy to leave there.
We would never stay at this location again.

Room Tip: Rooms facing parking lot are much quieter.
  • Stayed: July 2012, traveled with family
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3  Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david142003, General Manager at Comfort Suites San Clemente, responded to this reviewResponded November 8, 2012

First of all, we apologize for your negative experience while at our property, especially while visiting your son returning from overseas. Our housekeeping staff and maintenance ensure that our rooms are completely cleaned for the use of our next guests. We especially make sure that the carpets and furniture are well-cleaned, since it is the part of the room that is frequently in physical contact with the guest. In the near future, we will undergo renovation and replacing all of our furniture on the property.

For the noise facing street level, we unfortunately cannot do anything more to resolve that issue other than to offer you a room facing away the street. Since we are in the vicinity of the I-5 Freeway, the noise can be an issue for guests during traffic hours but will usually settle down after 8-9PM.

Again, thank you for your review as we see all reviews as an opportunity to improve. We hope that if you are in our area again in the future, you allow us to serve you and improve upon your previous stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2012

My family and I had a delightful stay with you. I was so impressed with your hospitality pachage at arrival. Items very useful. The room was very clean. Breakfast daily with a change in hot dishes a very nice touch & yummy too.
Suggestions:
The1st impression of the lobby - very dated sofa/chairs. Not sure at that point I had booked the right hotel. The sofabed in the room very dated & broke down cushions. I was wrong - can't judge a book by its cover. Thiese changes would be a huge improvement.

Thank you for a most wonderful vacation in San Clemente - We will return.
Kathleen Cartwright

  • Stayed: July 2012, traveled with family
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Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david142003, General Manager at Comfort Suites San Clemente, responded to this reviewResponded November 8, 2012

It is glad to know that you like our place and our services then come back staying with us on a second time. Be honestly, the only purpose for all of our staffs' hard working is make guests happy and willing to come back when they visit this area next time.

You will also be pleased to note that our rooms will be undergoing renovation during the winter.

I will pass your compliment to all the staffs and have them continuously do the way they are doing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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