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“Older hotel - great location”

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The Volare, an Ascend Hotel Collection Member
Ranked #6 of 18 Hotels in San Clemente
Seattle, WA
Level 2 Contributor
5 reviews
5 hotel reviews
“Older hotel - great location”
Reviewed December 30, 2012

Best thing is location, near freeway but easy walk to town, nice beach views (but not on beach). Get an ocean view.

Hotel is a bit rundown. Hot tub broke, tub would not plug, microwave missing turntable, squeaky doors, and first night alarm went off at midnight! Room heater VERY loud. Nice staff tried to apologize but they need better maintenance and upgrades. Good breakfast but it's not included. Pool not heated.

Fine if you want to be near town but not the most comfortable.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GalInSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Volare, an Ascend Hotel Collection Member, responded to this review, July 31, 2013
Dear GalInSeattle,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
    150
    76
    29
    10
    6
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85
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42
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2012

I travel a lot for work and spend about 50 nights on the road in some of the nicest hotels you will find. This trip, however, was all about our travel baseball team of a group of 13 year olds and their families. Everyone commented on how nice and comfortable the hotel was. What was really impressive was the service from Todd and the rest of the staff who made you feel like you were staying at a five star resort. We will definitely come back.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twin Falls, Idaho
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 2, 2012

We weren't at the much because we were visiting family but as we were coming and going the staff was very friendly. The room was very clean, nice and spacious, even had a mini fridge and microwave. Room includes breakfast with real scrambled eggs. Great location, great price!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2012

A very clean and nice hotel with a great location. The staff was extremely proficient and kind in helping us in our move. We continually return to the restaurant for the good food and company even after our stay.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fang83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Forest, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 8, 2012

The weather has been gorgeous in southern California this fall and my boyfriend and I were hoping to stay somewhere close to the beach and reasonable. We found it at this Holiday Inn. It is walking distance to the Pier and many restaurants and bars. The hotel itself looked remodeled with artsy decor, warm vibrant colors and spacious accommodations. We will gladly return for another visit.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annekostoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 26, 2012

Our Baseball team was playing in a local tournament and we decided as a group to all stay together so the boys could relax and hang out together and swim in between games. Todd the manager at the Holiday Inn was so accommodating! He made sure we were all together on the same floor was great about early check in and even placed our order for pizza! We will definitely stay there again! Thank you Todd for some great memories!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Terri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, Virginia
1 review
Reviewed October 9, 2012

I spent the month of August and half of September 2012 at this hotel. I was in the area working and my wife joined me for three weeks of this time. The hotel,staff,pool,restaurant and weather were all exceptional, and made our stay quite memorable. I especially want to thank Stephan and Katie for all of their help, it was always with a smile and over and above our expectation. (even when a bimbo like me can't get the screen door open to the balcony). Until we meet again!!!

Room Tip: Ask for ocean view, not on freeway side
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at The Volare, an Ascend Hotel Collection Member, responded to this review, October 24, 2012
Thank you for sharing your experience! We hope to see you really soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Volare, an Ascend Hotel Collection Member

Property: The Volare, an Ascend Hotel Collection Member
Address: 111 South Avenida de la Estrella, San Clemente, CA 92672 (Formerly Holiday Inn San Clemente Resort Downtown)
Location: United States > California > Orange County > San Clemente
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in San Clemente
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Volare, an Ascend Hotel Collection Member 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the calming, magnificent beauty of the Pacific Ocean and the surrounding sun, fun and beachside culture at The Volare, an Ascend Hotel Collection® Member hotel in San Clemente, CA. Our non-smoking San Clemente hotel is located in the historic downtown area of town within walking distance to the pier, beaches, boutique shops and restaurants. Nearby attractions include: Outlets at San Clemente Trestles Beach Casa Romantica Cultural Center Dana Point Harbor Mission San Juan Capistrano Invite your friends, family and colleagues to your next work or social event in one of our 3 meeting rooms, which can hold 40 people for banquets and 60 for conferences. Amenities include: Free hot breakfast Free WiFi Exercise room Business center Outdoor pool Guest room amenities include a microwave, refrigerator, desk with ergonomic chair, in-room tea and coffee and flat-screen TV. Featured rooms face the Pacific Ocean; and some feature a hot tub and balcony. Let the destination reach you at The Volare, an Ascend Hotel Collection Member. San Clemente hotels like ours help you discover the places, moments and experiences that make each place special. Book now! ... more   less 
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Also Known As:
Holiday Inn San Clemente Hotel San Clemente
San Clemente Holiday Inn

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