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“Bad service from top to bottom”

Nick's San Clemente
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Ranked #1 of 215 Restaurants in San Clemente
Certificate of Excellence
Price range: $10 - $15
Cuisines: Seafood, American
More restaurant details
Restaurant details
Good for: Local cuisine, Special occasions, Romantic, Large groups, Families with children, Bar scene, Kids, Business meetings
Dining options: Brunch, Lunch, Dinner, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Dining style: Casual Dining
Description: Great food, and warm hospitality. Whether you are looking for a fireside cocktail or a dinner with friends, our carefully chosen menu of sandwiches, steaks, salads, seafood, and handcrafted beverages has a variety of choices to satisfy any appetite. Designed with thoughtful detail, Nick's San Clemente's interior of wood, stone, and jewel like lighting surrounds you in comfort and warmth. A South Orange County Favorite. Enjoy our Patio all year round.
Laguna Beach, California
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Bad service from top to bottom”
Reviewed June 18, 2013

What was supposed to be a nice evening with family, turned into a frustrating ordeal.We were served charred over seasoned filets and informed our server Danielle about the issue with the food. She did ask if we wanted something else, but then quickly walked off before we could answer her. Not sure why she even asked if she wasn't interested in actually taking our replacement order. She then ignored us the remainder of the evening.

We have ordered the filets many times before and found them very good. I'm not sure what the issue was this night because the seasoning was overwhelming and the charred taste made the filet awful and not edible.

When the Manager, Justin stopped by to see how our meal was we explained several times to him about what happened when we advised our server about the food, but he kept ignoring what I was telling him and told us we should have brought it up sooner, which we did but he didn't want to hear it. He gave us one free dessert, but it doesn't make up for the fact that our issue was with our $31.00 filets, not a $9.00 dessert.

We contacted the corporate office hoping someone there would actually understand what occurred. The Administrative Assistant, Haley advised us that she had looked into this issue and thanked us for bringing it to their attention, but felt the dessert we were given was enough for our troubles. When I tried to pursue the issue further with her, Haley became rude and arrogant and stated "they can't please everyone", which was shocking that she was being so disrespectful about the situation.

Everyone at this place only cares that our server "asked" if we wanted another meal, but doesn't acknowledge she didn't allow us to actually order something else. Must be something they tell their servers to do, but make sure they don't actually order something else for the customer. Instead they would like to believe we "declined" to order something else.

I guess if something is wrong with your meal you are better off saying nothing because they just get mean and defensive otherwise. I tried once again to escalate the issue to someone that was supposed to be the owner/manager, but he never replied and then they ended up posting that we were trying to get them to compensate us for removing our Yelp review, which is a lie! We only asked for the two meals that were not accetable to be reimbursed and as a show of good faith we DID remove an earlier review. But they don't care and I hope this place tanks for treating people like this. It will catch up to them.

So irritated by this whole situation that I will never go back here again and will stop recommending them to friends, which is too bad because it used to be a favorite with us. I will be warning them NOT to go so they can be saved from having something like this happen to them as well.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank L J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickCo_Hospitality, Manager at Nick's San Clemente, responded to this review, June 20, 2013
The review as mentioned is not consistent with the actual facts. The party declined our suggestions and offers of for meal replacement. Following the visit we received an offer to remove or replace negative reviews in exchange for compensation. We have chosen to leave this review in place rather than compensate for threats and misrepresentations made by the party involved. After a thorough investigation, we are confident that this review holds no merit whatsoever.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

Visitor rating
    380
    157
    36
    13
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
7 reviews
5 restaurant reviews
“Excellent food!”
Reviewed June 18, 2013

Went for dinner over the weekend while here on vacation with some friends. After surfing all day we were starving. I had the blackened halibut sandwich, it was awesome! Good beers here too and the prices are comparable to the other local restaurants.

Visited June 2013
Helpful?
Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Level Contributor
87 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“AWESOME!!!”
Reviewed June 7, 2013

We ate dinner here this evening per advice from a local and we were not disappointed. The manager, Nicole, was wonderful. She seated us immediately after we had just been told there was a 30 minute wait...and she sat us at the best table right beside the open air window by the sidewalk. Our darling waitress was so nice and gave us her personal suggestions for dinner which we took. The fried chicken dinner with mashed potatoes, huge homemade biscut and gravy with corn on the cob was absolutely to die for! No kidding! This dinner was so delicious and a TON of food!! My husband loved it! I had the halibut tacos on the appetizer menu and they were also delicious. It was a wonderful last dinner on our week long vacation. I would HIGHLY recommend this restaurant to everyone.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank nhunteraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Fantastic food and atmosphere!”
Reviewed June 6, 2013 via mobile

What a great resturant. Went there at lunch with my wife and kids and had the had prime rib sandwich with shoe string fries. The wait staff was very attentive and made for a wonderful experience.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AZReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
103 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Absolute Favorite”
Reviewed June 6, 2013

Nick's is the absolute favorite place to dine every night of the week for so many locals. The food is always gexcellent....the service is always great...and the atmsophere is cool. Be sure to make a reservation or be willing to wait at least an hour.

Visited May 2013
Helpful?
Thank Lisanne10n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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