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“Terrible Experience”

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Gateway Inn and Suites Hotel
Ranked #9 of 13 Hotels in San Bruno
Reviewed February 4, 2007

it was a very stressful experience. I don't have much money as a sales person so I stay at cheaper motels and I tried this place while I had to work in SF. When I was booking my room I asked about food and they said that there were plenty of walking distance restaurants. Well, that wasn't really the case. There's nothing near the hotel so I had to drive 20 min to get food. Normally the local hotels have good service, but this place had no service. I don't want much. Just someone who answers the phone when you call. All I can say is that $89 can be spent at other hotels while I'm in SF.

Stayed: February 2007
1  Thank hanjiin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 - 189 of 206 reviews

Reviewed January 4, 2007

I stayed at the motel in dec,2006.. One couple was checking in, the lady asked front desc person to show her a room cause she read bad reviews of the motel on site, after checking the room she was totally satisfied with the room and services, she asked the person to check the reviews and stayed in the same motel. Well, i liked the motel very good, nice and quiet, If you want to compare with other motel go and check the services... You will like it, too..

  • Stayed: December 2006, traveled with family
    • Value
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    • Business service (e.g., internet access)
Thank Smith7366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2006

very nice hotel and the good part was it is a non smoking hotel. very clean and rooms are spacious. i stayed in a jaccuzy room which was $99.00 plus tax, but they gave me a special rate at $89.00 plus tax. the hospitality was very nice and they were very friendly. if i was to stay in san bruno i would stay at the gateway inn and suites.

  • Stayed: November 2006, traveled as a couple
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
Thank Travelover323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2006

They had me sign credit card slips for over $200 for a $79 room. The manager said it was a pre-authorization. I've been travelling for over 30 years and know full well that a pre-auth does not require a signed credit card slip.

When I attempted to bring this problem to the attention of the manager, he chased me out to the parking lot and told me not to return.

When I called later in the day to discuss the problem, he hung up on me.

Do not stay here unless you want to get ripped off.

Stayed: October 2006
2  Thank JustATraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2006

Brand new hotel, near the San Francisco Airport. They offer the $59 discounted rate in the local hotel discount flyers, then tell you they are sold out in that room. Very few people have been staying at that hotel too, so rooms are available.

Additonally the desk clerk, woman, is a nasty, mouthy, scrappy, argumentative person that is certainly not into customer service. I think her husband is the GM.

Look out for this place.

7  Thank mvpvail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2017
Google Translation

  • Stayed: November 2017, traveled with friends
    • Value
    • Rooms
    • Service
Thank Yanghun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this reviewResponded November 18, 2017

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Reviewed October 23, 2017 via mobile
Google Translation

Stayed: October 2017, traveled as a couple
Thank Guillaume L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this reviewResponded November 18, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gateway Inn and Suites Hotel

Address: 516 El Camino Real, San Bruno, CA 94066-4347
Location: United States > California > San Bruno
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 13 Hotels in San Bruno
Price Range: $96 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Gateway Inn and Suites Hotel 2*
Number of rooms: 31
Reservation Options:
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Also Known As:
Gateway Hotel San Bruno

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