My husband, son and I, stayed for one night at this Howard Johnson. We were just in transit for a night. I did book the room based on the reviews and price (since I knew we were only going to be there for one night). I have to admit that the first impression was a little disappointing. However, I have to keep in mind that it is, after all, a budget hotel. Perhaps I was expecting a little too much in terms of decor.
The room was adequate. The bathroom looked newly renovated. I did not like that the bathroom door was designed to close on its own. We prefer to have the bathroom door open so had to prop it open with a piece of luggage. The main complaint I have is the carpeting -- it looks old and well worn. Having that changed would have helped tremendously.
I have this "thing" about hotel room floors -- either I feel okay walking around bare-footed (which is good), or I keep my socks on because I don't want my bare feet to touch the carpet (which is not good). I kept my socks on. Other than that the room and bathroom appear to be adequately clean.
Breakfast was also adequate, with fresh fruits, hard-boiled eggs, and the usual muffins, bagels, cereal, coffee, juices, etc. We had an early flight to catch so we were there early and everything was plentiful.
The one thing that stood out, however, was the service. We expected to catch the 6:30 airport shuttle, and thought that we had until 6:30 to get down to the lobby (we were running a little late). I thought we still had 5 mins. to get downstairs. When I got to my room 5 mins. prior, however, the phone rang, and it was the front desk , calling to tell me that we were supposed to be there 5 mins. before, and that the shuttle was already here! So, of course, we gathered all our luggage, and flew out of the room to catch the shuttle (which thankfully waited for us).
I have to say that I was very surprised that I received that call from the front desk. I know I told the receptionist the night before that we are going to try and catch the 6:30 shuttle and would therefore like a 5:30 wake up call; but I did not expect her to make a note of it, and I definitely did not expect a call when we weren't at the lobby when the shuttle got there. After all, we were told that the shuttles run on the half hour, and assumed it was our responsibility to get down there to catch whichever one we needed. Needless to say -- I am very impressed with the level of service from this hotel!
This could be a great little hotel -- if they would replace the worn room carpet. Also, the one piece of carpet in the lobby (under the coffee table) looks dirty, and is stained. Replacing/cleaning that would help their image tremendously.
- Official Description (provided by the hotel):
- The Hotel Aura in San Bruno, California is situated in an ideal location next to San Francisco Airport (SFO) for your next visit to the San Francisco Bay Area. When you stay at this affordable, yet luxurious hotel, you'll experience plush bedding, a wide range of amenities, and a variety of services such as free on-site parking for your vehicle. If you don't have a car, you can catch your flight out of SFO with our free airport shuttle service. ... more less
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- Also Known As:
- Howard Johnson San Bruno Hotel San Bruno
- San Bruno Howard Johnson