HORRIBLE, AWFUL SERVICE!!! The atmosphere is cool, the food was good, the beer was very delicious, but the HORRIBLE SERVICE ruined our meal! Our waiter, Jesse D, was beyond awful! I didn't even want to leave a tip, but my wife made me leave $5, and I was pissed at myself for doing so! We had to wait 30 minutes for water! I had to sip my beer because I didn't know when our waiter would come by to get me another. They screwed up the toppings on our pizza, but we ate it anyway because it had been an hour before we got our pizza, and we didn't want to wait any longer. The service was so bad, I asked a nearby waitress if I could speak with the manager. She returned and said, "he is visiting with another table at the moment, but will be over after that." I kindly thanked her, and waited. And waited. We never did see the manager! We were there for another half-hour at least, and he apparently forgot about us! We actually spoke with other residents of San Bruno (when we were out and about), and they all told us that BJ's is known for horrible service! I would NOT recommend wasting your time there!!! It's a shame too, because the beer was really delicious!
Mike Kimbell - General Manager...your staff is horrible! You probably lose of lot of repeat business!
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