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Best Western Hospitality Lane
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Reviews (357)
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285 - 290 of 357 reviews
Reviewed July 29, 2013

We stay at this hotel on a regular basis. After doing business in San Diego, BW Hospitality is a good stopping point Hospitality has all the expected better than average restaurants and the expected mix of retail big box stores. Nex to the Outback restaurant there is a little pond with the assortment of coie and ducks which come up to the outside dining area of the restaurant for hand outs - and they won't leave until you feed them.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwhl, General Manager at Best Western Hospitality Lane, responded to this reviewResponded July 31, 2013

Thank you for the kind review. We are glad our hotel suits your needs and the staff gave great service to you. We appreciate all the business you give us.

Sincerely,
R. Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

My dog and I had a great one night stay while traveling through. Low pet rate, free wifi, great king size bed and very nice and clean room. Use the interenet rate, quite a bit lower than walk in or reservations. The front desk personnel was great

  • Stayed: July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwhl, General Manager at Best Western Hospitality Lane, responded to this reviewResponded July 25, 2013

Thank you for sharing your comments, I was glad to here you brought your pet, it's very hard to find pet friendly establishments these days at a reasonable fee. Please come back and see us again.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

comfortable bed, great staff,and good breakfast. Very close to restaurants.loma linda hospital and shopping. Easy access to freeways. Staff is always helpful and just nice people to be around. hotel is located on waterman which is a main street of san bernadino,easy access to just about anywhere locally. Waterman north will take u to lake arrowhead. 23 miles

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank felix2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwhl, General Manager at Best Western Hospitality Lane, responded to this reviewResponded July 25, 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for sharing!!!

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Reviewed June 7, 2013

The hotel is older, but that is not the problem. The customer service at the front desk was very disappointing! I stayed here four nights and the cleaning staff was very polite, but the front staff was not friendly! If you are a light sleeper, it's not for you. There is a lot of train/freeway noise at night. The bed was pretty uncomfortable. I'd spend a few more dollars and go somewhere else!

  • Stayed: May 2013
    • Value
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Thank Fromwashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwhl, General Manager at Best Western Hospitality Lane, responded to this reviewResponded June 9, 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

R. Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
bwhl, General Manager at Best Western Hospitality Lane, responded to this reviewResponded June 9, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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