This is not true of all Panera locations. Ours is excellent!
We stopped here on a road trip. Our plan was to pick up a bagel-quick in and out.
Not!! It took about 10 minutes just to order, then we were given a pager/buzzer. After 10- 15 minutes, we decided to go up to the counter. There was the bagel just sitting. Needless to say, it was not warm (requested toasted) and dry.
Either they didn't have enough help or they were poorly organized.