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All reviewsfront deskbusiness tripcookiesvery nice hotelbreakfast buffeta great staywould stay here againloma linda universityclean roomssoccer tournamenthgilobbyhousekeepingfreewaymattresswatermanaccommodations
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180 - 185 of 627 reviews
Reviewed June 21, 2016

We were there for a wedding and we got there earlier than expected. The staff was friendly and very accommodating. I got early check in and it was so so helpful for my group of girls. Everything went smoothly

  • Stayed: June 2016, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 935chelseav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this reviewResponded July 2, 2016

Hello 935chelseav,

Thank you for taking the time to review our property. We are pleased to hear the staff was friendly and was able to accommodate the early check in. We hope to see you again, the next time you are in the area.

Sincerely,
Nicole Pena
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2016

Breakfast was not included in the price but it was available to buy in the restaurant. We tend to call at a supermarket & buy something beforehand.
The front desk staff were always pleasant and friendly. Not once did we pass them without receiving a genuine smile & at least a hello. The whole place smelled fresh & fragrant. There are pool towels available. The room was of a high standard with a comfy king bed, clean linens & a huge walk in shower instead of a bath. The hairdryer was a proper one that plugged in, not wall mounted (which are not always that great). Only downside is the lack of space to put your toiletries (not a big issue).
Across the road is Sizzlers. Nothing swish, but good steaks. You order at a desk as you enter then go find a table. Superb salad bar.

  • Stayed: June 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this reviewResponded June 27, 2016

Hello Janet H,

We are still smiling ear to ear, and happy to hear that you loved your stay! The genuineness of our staff is something we hope brings our guests back to us when they are in town. We are pleased you enjoyed all of our amenities and location. We hope to see you again soon!

Sincerely,

Nicole Pena
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2016 via mobile

Visited the hotel for one night and then had a full day business meeting the next day in their large conference room. Very conveniently located to Ontario airport. The hotel room was nice and clean, but a bit tired and will need a renovation in the future. The conference room holds about 75 people comfortably, it's a deep (long) room so you need a microphone to reach the people in the back if you are presenting. They have a couple other conference rooms but they are small. The things that make this hotel a great venue for meetings are the quality of the food and the service. The breakfast and lunch were high quality and delicious, and the service was polite and very attentive. There was nothing we needed that we didn't get. Lunch buffet was served just outside the room, the servers constantly brought fresh trays before anything ran out. The strawberry cake served for dessert was delicious. Overall a great experience, and would definitely go back to this venue.

Stayed: June 2016, traveled on business
Thank Renee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this reviewResponded June 27, 2016

Hello Renee P,

Thank you for taking the time to review our property. We are glad you had such a great experience here with the room, meeting space, and catering. I will let the staff know that their attentiveness didn't go unrecognized. We hope you visit us again the next time you are in town!

Thank you,

Nicole Pena
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2016

This hotel has great customer service, it's clean, and had the most comfortable bed I have ever slept in. The pillows were fantastic too. Nothing special about the location but it seemed safe and the pool area was also enjoyable.

  • Stayed: June 2016, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 361cass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this reviewResponded June 21, 2016

Hello 361cass,

Thank you for taking the time to give our property a review, and we appreciate the nice words about our customer service and hotel. We are glad you were comfortable in our rooms and felt safe at our property. We hope to see you again, the next time you are in the area!

Sincerely,

Nicole Pena
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2016

Hilton Garden Inn was amazing during my stay. I would say this is the most convenient hotel in the area given its location which did not get congested with traffic. Staff are nice and welcoming very professional. I personally appreciate Mala and Maria G from the restaurant. I had breakfast and during there during my 3 night stay and these ladies went above and beyond with their customer service. The rooms are very spacious, clean and well put. Overall I had a great stay.

  • Stayed: June 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Zenira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this reviewResponded June 21, 2016

Hello Zenira R,

Thank you for taking the time to give us such a nice review. We are pleased you found the location is to you liking, as well as the staff. I will let Mala and Maria G. know, that their going above and beyond, was appreciated in every way. We hope to see you again the next time you are in town.

Sincerely,

Nicole Pena
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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